Members please note our Audio Response Line has changed to: 207-427-3720.

COVID-19 Financial Assistance

Posted on March 23, 2020 | Special

Downeast Credit Union has developed new products to assist members through times of financial hardship relating to the coronavirus. As part of the “People helping people” collaborative, Downeast will be offering options to help extend payments on existing loans and providing special hardship loans to assist members who have been affected by COVID-19.

Special products and programs available to existing members facing hardship related to COVID-19 include*:

For members who are currently still displaced from work or are receiving reduced income due to the coronavirus pandemic, please see below for more information on our extended Skip-a-Payment program.

We are offering an option to skip payments due during the months of May, June, and July on qualifying closed-end loans. Members will be asked to complete a skip-a-payment application, as well as a statement of address and employment verification. Approved applicants will be asked to pay the interest due on the loan before a payment is skipped. If you would like one of our representatives to contact you about applying for a skip-a-payment, please click the link below to send us an email!

Email: skipapay@downeastcu.com

Or call our Skip-a-Pay Call Center directly at 1-207-454-9005.

Mortgage Skip-a-Payment

o No fee option to skip your upcoming mortgage payment (Please note if you have escrow you will need to pay that portion of your payment to qualify for the skip.)

o Call for details on applying 1-207-454-9001.
Hardship Loans

o No interest loan up to $1,000 with no payment due for 90-days.

Digital Service training

o DECU team members will be calling to work one-on-one with members by phone, training on enrolling in online banking, mobile app, eStatements and more
Insurance Savings

o Downeast Insurance has compiled a list of COVID-19 related relief options and special coverages available to insurance clients during this time. Click here for details.
Lobby appointments

o Our team is available by appointment to assist our members and insurance clients; call to set up a meeting. Downeast CU: 1-800-427-1223; Downeast Insurance: 1-866-897-1365
If you have questions about the Skip-a-Payment programs, please email us by CLICKING HERE or call our dedicated Skip Team directly at 1-207-454-9005. We will promptly return your call if you need to leave a voicemail.

As we are experiencing a high call volume at this time, we ask that those seeking assistance from our Collections Department please leave a voicemail and we will return your call within 24-business hours. We are also opening up our call tree options so that the phone calls ring in to more team members so we can assist you more efficiently.

As a reminder, DECU is available to assist over the phone at 1-800-427-1223, in the drive-thru, or through our online and mobile services:

Online Banking

Mobile Banking & Mobile Deposit

Debit Card

Credit Card

Mobile Wallet (Apple, Google & Samsung Pay)

ATM Locations (Even though our lobbies are closed, the ATMs in the entryways are open. Also enjoy free access through SURF & CO-OP locations.)

Additionally, Downeast Insurance offices are beginning to open to client foot traffic. In the meantime, they encourage you to call an agent for service at 1-866-897-1365, utilize the DECU drive-thru, or contact your insurance carrier directly to make payments.

The health and safety for our members, team, and the community is a top priority, and that includes your financial health. We hope that the programs designed will assist you and your families as we all transition through this situation. Please watch this website and Facebook page for any new changes that might arise.

*Hardship loans available to members experiencing loss of income due to COVID-19: proof of reduced income, paystub, credit evaluation and underwriting required. Loans available up to $1,000 for 12-months with 0%APR; 90-day grace period on payments, afterward monthly payments would be $83.34 for 12-months. Existing members only and eligibility requirements apply. Program starts March 23, 2020; all Credit Union loan programs, rates, terms and conditions are subject to credit approval and may change at any time without notice.
Skip-a-Payments applications are subject to final approval. Skips do not extend the term of any credit insurance policy you may have obtained though the credit union or other coverages in connection with your loan. Examples include but are not limited to Credit Life, Credit Disability, Debt Cancellation, GAP, or Vehicle Service Contract. Extends the due date of your final loan payment by one or two months. Interest will continue to accrue on unpaid balances through skipped payment period. Equal Housing Opportunity and Federally Insured by NCUA.

For more info, visit our COVID-19 FAQ Page or our COVID-19 Updates Page.