Please call 1-800-992-3808 to activate your card and select or change your PIN number.
Important: when calling to activate your card or select your PIN, you must be calling from the phone number that is on record with the credit union. If you are having issues with card activation or have recently changed your phone number please contact us at 1-800-427-1223.
DECU Visa Debit and Credit cards that are not activated within 60 days of receipt will be blocked for security reasons. If you have had your card for more than 60 days please contact us.
Read our Documents and Disclosures
Once you have been issued your new card, please register your DECU VISA Debit or Credit card to receive VISA PURCHASE ALERTS by visiting www.visa.com/purchasealerts. Registering is easy and safe, and will provide you peace of mind knowing that you will be notified any time your card is used. VISA PURCHASE ALERTS allow you to customize the dollar amount of the transaction to be notified. For example: you can be alerted for all transactions that are above $1 or $100, each time your card is used outside of the United States, or used for Online Shopping, or an Over-the-Phone transaction, you will be notified by VISA PURCHASE ALERTS.
CHANGE TO PROCESS FOR POSTING FOREIGN TRANSACTIONS ON SHARE DRAFT (CHECKING) STATEMENTS
Currently when a purchase, cash advance or ATM transaction is made in a foreign country, the transaction amount is converted to U.S. dollars and adjusted by a 1% currency conversion fee. When the transaction is posted to your account, the total amount (purchase amount plus conversion fee) appears as a single transaction on your share draft account statement.
The currency conversion fee will be discontinued. Instead, a 1% International Transaction Fee will be assessed on all transactions where the merchant country differs from the country of the card issuer. The converted transaction amount will be shown separately from the International Transaction Fee on your share draft account statement. This fee will be assessed on all international purchases, credit vouchers, and cash disbursements.
CHANGE TO FOREIGN TRANSACTION CURRENCY EXCHANGE RATE
The exchange rate for transactions in a foreign currency will be a rate selected by VISA from the range of rates available in wholesale currency markets for the applicable central processing date, which rate may vary from the rate VISA itself receives, or the government mandated rate in effect for the applicable central processing date plus the 1% International Transaction Fee.
When going on vacation we’d like to remind you to let us know before you travel either out of state or out of the USA, call us at 1-800-427-1223. Our fraud alert monitors your account for unusual activity and by notifying us before you go, we will know that the activity on your account is legitimate.
DECU will block the usage of Debit and Credit cards in Countries where the possibility of fraud is extremely high or where an unprecedented number of fraudulent transactions have originated, it is important you notify us at 1-800-427-1223 prior to traveling out of the Country.
0% APR promotion on balance transfers for 12 billing cycles; after which the APR will revert to the rate you qualify for and are paying on your Downeast Credit Union VISA® Credit Card purchases. Cash Advances accrue a finance charge from the date made. There is a 4% Balance Transfer Fee. The minimum monthly payment is $20 or 2% of the outstanding balance whichever is greater. Qualifications based upon credit worthiness and our underwriting guidelines. Rates are non-variable and range from 13.90% APR up to 17.90% APR as of Jan 30, 2019. Current DECU VISA® balances are not eligible. All Credit Union loan programs, rates, terms, and conditions are subject to change at any time without notice. Ask for current rates, terms and conditions.
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Routing Number: 211288996
For our members’ convenience, links are available in this website to allow quick access to other sites that may be of interest. Clicking on a third party link will take you out of Downeast Credit Union’s website to an alternative website not operated by DECU. The Credit Union is not responsible for the content of the third party website and does not represent either the third party website or the member if you enter into a transaction. Privacy and security policies of the website to which you are linking may differ from those practiced by DECU.