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Consumer Resources

Links to external websites containing helpful information for our members.

Online Moderation Standards and Expectations

Online Moderation Standards and Expectations
Created February 14, 2018

Downeast Credit Union supports the use of social media to attract and interact with members and potential members. The Credit Union may, at its discretion, use or discontinue the use of any type of social media to interact with our members. The Credit Union will follow the FFIEC published Guidance addressing applicable federal consumer protection and compliance laws, regulations, and policies on the Credit Union’s social media activities.

Here at DECU, we’re all about putting members first. Please use DECU’s interactive features fully, but responsibly. Anyone utilizing Downeast Credit Union social media sites must abide by the following expectations:

  • We are a family-friendly institution. We reserve the right to edit or remove postings that we consider predatory, obscene, violent, racist, sexist, or discriminatory.
  • Honesty, kindness and respect are core values at DECU. Help us protect that. Never misrepresent yourself, or your views. Don’t impersonate someone you’re not. Don’t post words or photos that are copyrighted by someone else.
  • Never include personal account or contact information, including e-mail addresses, in your contributions —and definitely don’t post anyone else’s.
  • Please don’t post information here advancing overtly political, moral, or religious positions, events, or causes.
  • Comments containing any of the following inappropriate forms of content shall not be permitted on DECU social media sites and are subject to removal and/or restriction by DECU:
  • Content that promotes, fosters or perpetuates discrimination on the basis of race, creed, color, sex, national origin, religion, age, sexual orientation, gender identity, marital status or mental or physical disability;
  • Defamatory or personal attacks;
  • Threats to any person or organization;
  • Solicitation of commerce, including but not limited to advertising of any business or product for sale;
  • Conduct in violation of any federal, state or local law;
  • Encouragement of illegal activity; or
  • Information that may tend to compromise the safety or security of the credit union or its members.
  • Don’t undermine DECU’s members’ interests. This is not the place to peddle items or services that compete directly with ours such as savings, loans, mortgages, etc.
  • We mean business. Contributions that we deem violate the letter or the spirit of any of these will be removed—without advanced notice, without discussion, without readings of Miranda rights. We reserve the right to remove other posts not explicitly listed, especially if it exposes DECU or our team members to legal or reputation risks.
  • We mean business. Contributions that we deem violate the letter or the spirit of any of these will be removed—without advanced notice, without discussion, without readings of Miranda rights. We reserve the right to remove other posts not explicitly listed, especially if it exposes DECU or our team members to legal or reputation risks.
  • If you would like to file a complaint directly to DECU, please contact our Marketing Department at 207-427-5030 or email information@downeastcu.com.

  • If you become aware of any postings that violate these expectations or that you believe are otherwise objectionable, let us know. E-mail us at information@downeastcu.com.

External website
If You Have Questions

If you have any questions regarding our policies, please contact us at:
1-800-427-1223 or write to:

Downeast Credit Union
P.O. Box 130
Baileyville, Maine 04694

Consumer Credit Protection

Foreclosure Diversion Program

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Maine Council for Elder Abuse Prevention

Elder Abuse Prevention
For information concerning Elder Abuse Prevention.

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If You Have Questions

If you have any questions regarding our policies, please contact us at:
1-800-427-1223 or write to:

Downeast Credit Union
P.O. Box 130
Baileyville, Maine 04694

Complaint Resolution Process

Deposit or share account dispute information

If you have a dispute with Downeast Credit Union regarding your deposit or share account, you may contact us at (207) 427-3333 or toll-free at (800) 427-1223 and attempt to resolve the problem directly. If we fail to resolve the problem, communicate the problem and the resolution you are seeking to:

Maine Bureau of Financial Institutions
Consumer Outreach Program
36 State House Station
Augusta, ME 04333-0036

To file a complaint electronically, you may contact the Maine Bureau of Financial Institutions at the website address shown below.

External website
If You Have Questions

If you have any questions regarding our policies, please contact us at:
1-800-427-1223 or write to:

Downeast Credit Union
P.O. Box 130
Baileyville, Maine 04694

Consumer Credit Bureau disputes

How to dispute consumer credit report errors

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Maine Consumer Credit Protection

Maine State Government site for information pertaining to Consumer Credit Protection

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U. S. Savings Bonds

To purchase savings bonds please visit TreasuryDirect. Paper savings bonds are no longer sold at Financial Institutions, effective Dec. 31, 2011.

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Identity Theft Information from the Federal Trade Commission

Visit the FTC website for information to help you deter, detect, and defend against identity theft.

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Routing Number: 211288996