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Downeast is currently upgrading our phone systems. If you use the local # for Audio Response, please begin using our toll free option: 1-877-766-6390. Thank you in advance for your patience as we learn to use the new phone system.

Member Resources & Fraud Prevention

Helpful information for DECU members.

Consumer Credit Protection

Foreclosure Diversion Program

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Fraud and Identity Theft Protection Tips

16 tips to help you safeguard your accounts and your identity

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Maine Council for Elder Abuse Prevention

Elder Abuse Prevention

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Complaint Resolution Process

If you have a dispute with Downeast Credit Union regarding your deposit or share account, you may contact us at (207) 427-3333 or toll-free at (800) 427-1223 and attempt to resolve the problem directly. If we fail to resolve the problem, communicate the problem and the resolution you are seeking to:

Maine Bureau of Financial Institutions
Consumer Outreach Program
36 State House Station
Augusta, ME 04333-0036

To file a complaint electronically, you may contact the Maine Bureau of Financial Institutions at the website address shown below.

External website

If You Have Questions

If you have any questions regarding our policies, please contact us at:
1-800-427-1223 or write to:

Downeast Credit Union
P.O. Box 130
Baileyville, Maine 04694

Deposit or share account dispute information

Consumer Credit Bureau Disputes

How to dispute consumer credit report errors

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Maine Consumer Credit Protection

Maine State Government site for information pertaining to Consumer Credit Protection

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Identity Theft Information from the Federal Trade Commission

Information to help you deter, detect, and defend against identity theft

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Fraud & Identity Theft Prevention Tips

Learn more about fraud and identity theft.

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CALL A MEMBER SERVICE REPRESENTATIVE
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1-800-427-1223

Routing Number: 211288996