Careers – Downeast Credit Union
Loader

Career Opportunities

Downeast Credit Union is an Equal Opportunity Employer

Downeast Credit Union is a member-owned financial cooperative created in 1941 for the purpose of providing additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

Commitment to our members is not the only thing growing at Downeast Credit Union, as we are making a commitment to all of our Team Members as well. The credit union has been recognized as a Best Place to Work in Maine in 2017, 2018, 2019, 2020, 2021, 2022 & 2023.

Interested in becoming a Volunteer of Downeast Credit Union? Click here to learn more.

DECU is committed to a diverse workforce. We are stronger together. Learn more about our mission, vision and values.

Download employment application (PDF)

Benefits Begin DAY OF HIRE for Full-Time Team Members:

  • Personal Time
  • Paid Holidays
  • 401k Retirement Plan
  • Health Insurance
  • Dental Insurance
  • Life and Disability Insurance
  • Paid Training, Education and Certifications
  • 3-day weekends each month
  • Health Club Reimbursement
  • Healthy Snacks
  • Extended Exercise Breaks
  • Loan Discounts
  • Other items offered, employee paid:
    - Colonial Life Accident, Critical Illness, Cancer, and Life Insurances and Income Protection
    - Anthem Vision
    - Patriot Auto Insurance
    - Patriot Life Insurance

Current DECU Job Postings

Member Service Representative F/T
  • Topsham, Maine
  • full time

Downeast Credit Union is a member-owned financial cooperative created in 1941 for the purpose of providing additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

Commitment to our members is not the only thing growing at Downeast Credit Union, as we are making a commitment to all our Team Members as well. The credit union continues to develop plans to expand internal growth opportunity with its medical benefits, personal time policy, college tuition reimbursement, and the individual development program which includes on-line educational classes that allow Team Members to become certified in different areas.
If you are a person who is interested in growing with us, then you are an ideal candidate to belong to our caring and compassionate organization. We are searching for a Member Service Representative for our Topsham Branch location. The chosen candidate will become an advocate for our membership and will assist our Team in accomplishing all objectives associated with the “People helping People” philosophy.

The preferred requirements are as follows:

  • 1-2 years Member Service experience preferred
    • Will provide training and education to the ideal candidate who is a great cultural fit, even if no experience in the financial industry
  • A strong knowledge of internet and Microsoft Office
  • Ability to communicate and cross service CU products
  • Possess strong written and verbal communication skills
  • Team player who is self-motivated, organized, detail oriented/multi-tasker
  • Kind, caring and passionate in helping others
  • Actively participating and contributing within your local community
  • High-School Diploma, GED or Equivalent Certification

This full-time position offers a generous base salary, benefits available upon date of hire are an 80% employer-paid medical plan, 100% employer-paid dental and life insurance plans, a 401k retirement program where the employer provides a 5% match, an average of twelve-paid holidays, and up-to five weeks paid vacation per year.

Please send your cover letter and resume to:  Donna Cochran, VP – HR, Downeast CU, 23 Third Avenue, Baileyville, ME 04694 or email dcochran@downeastcu.com.  You may also stop by any branch of Downeast Credit Union for an application, or
download an application here.

Equal Opportunity Employer

Personal Lines Insurance Account Manager
  • full time

Insurance Account Manager, Personal Lines:

The account manager works closely with our clients to provide them with the service they deserve. This team member is a problem solver who thrives on building relationships while providing personalized insurance solutions for our clients.

Duties and Responsibilities:

  • Take inbound calls from potential clients to gather initial information for quoting of new business.
  • Quote new business, close deals and follow up accordingly.
  • Process requested changes to policies with carriers.
  • Perform account reviews with existing clients and recommend improvements to their current policies.
  • Remarket renewals as necessary.
  • Handle billing issues and process claims as they arise.
  • Follow up on requests from insurance carriers.
  • Perform clerical functions including: answering agency phone calls, processing ID Cards, Binders, Evidence of Property, Certificate of Insurance, Cancellations, assisting in processing client payments, and other duties as assigned.
  • Document all necessary information in the agency management system and processes activities in an efficient and timely manner.
  • Continually develop strong knowledge of insurance coverages and carrier appetites.
  • Maintain a positive and professional relationship with clients, fellow team members, and insurance company representatives.

 

Opportunities for Professional & Personal Development:

  • Employer paid Designation Programs
  • Employer paid CE courses
  • Employer paid insurance licensing courses
  • Volunteering in local communities

 

Requirements:

  • 3-5 Years’ experience in the insurance industry
  • Knowledge of Applied Epic is preferred
  • A strong knowledge of Microsoft Office
  • Ability to communicate and cross sell insurance products
  • Demonstrate strong written and verbal communication skills
  • Team player who is self-motivated, organized, detail oriented
  • Kind, caring and passionate in helping others
  • Actively participating and contributing within your local community
  • High-School Diploma, GED or Equivalent Certification
  • Maine State Property & Casualty Insurance License

 

Why Choose Downeast Insurance:

We are a local insurance agency with strong ties to our communities and we believe in the People Helping People philosophy.

We are a wholly owned CUSO of Downeast Credit Union. DECU is a member-owned financial cooperative created in 1941 for the purpose of providing additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs.  Our credit union is much different than a bank, with our sole purpose to continually improve the financial well-being of all members.

If you are a person who is interested in growing professionally, working for one of the Best Places to Work in Maine, and love helping people, then you are an ideal candidate to belong to our caring and compassionate organization.  We are looking for a licensed insurance agent to join our team. The chosen candidates will become an advocate for our clients and will assist our team in accomplishing all objectives associated with the “People helping People” philosophy.  This position would be housed in one of our 8 credit union branches.

This full-time position offers a generous base salary, benefits available upon date of hire are an 80% employer-paid medical plan, 100% employer-paid dental and life insurance plans, a 401k retirement program where the employer provides a 5% match, an average of twelve-paid holidays, up-to five weeks paid vacation per year, and educational opportunities.

Please send your application, cover letter and resume to:  Donna Cochran, VP – HR, Downeast Credit Union, 23 Third Avenue, Baileyville, ME 04694 or email dcochran@downeastcu.com. Applications can be accessed on our website, www.downeastcu.com.

Equal Opportunity Employer

Member Service Representative P/T
  • Unity, Maine
  • part time

Downeast Credit Union is a member-owned financial cooperative created in 1941 for the purpose of providing additional value and financial options to its membership.  We partner with our members and tailor our products and services to meet their specific individual needs.  Our credit union is much different than a bank, with our sole purpose to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

If you are a person who is interested in growing with us, then you are an ideal candidate to belong to our caring and compassionate organizationWe are searching for a part-time Member Service Representative for our Unity Branch location.  The chosen candidate will become an advocate for our membership and will assist our team in accomplishing all objectives associated with the “People helping People” philosophy.

The preferred requirements are as follows:

  • The work schedule for this part-time position is 20 hours/week.  The person hired would also be required to fill in for vacations (up to 40 hours/week), as well as filling in for someone who is out for their scheduled 8-hour workday.
  • 1-2 years Member Service experience preferred
    • Will provide training and education to the ideal candidate who is a great cultural fit, even though no experience in the financial industry
  • A strong knowledge of internet and Microsoft Office
  • Ability to communicate and cross service CU products
  • Acquire strong written and verbal communication skills
  • Team player who is self-motivated, organized, detail oriented/multi-tasker
  • Kind, caring and passionate in helping others
  • Actively participating and contributing within your local community
  • High-School Diploma, GED or Equivalent Certification

This part-time position offers a generous base salary, and an average of twelve-paid holidays per year, as well as other miscellaneous benefits that may be eligible, that revolve around the average number of weekly hours worked per week.

Please send your cover letter and resume to:  Donna Cochran, VP – HR, Downeast CU, 23 Third Avenue, Baileyville, ME 04694 or email dcochran@downeastcu.com.

Equal Opportunity Employer

Call Center Agent
  • Belfast
  • full time

Downeast Credit Union is a member-owned financial cooperative created in 1941 for the purpose of providing additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

Commitment to our members is not the only thing growing at Downeast Credit Union, as we are making a commitment to all of our Team Members as well. The credit union continues to develop plans to expand internal growth opportunity with its medical benefits, personal time policy, college tuition reimbursement, and the individual development program which includes on-line educational classes that allow Team Members to become certified in different areas.

If you are a person who is interested in growing with us, then you are an ideal candidate to belong to our caring and compassionate organization. We are searching for a Contact Center Agent that will be located in our Belfast Branch. The chosen candidate will become an advocate for our membership and will assist our Team in accomplishing all objectives associated with the “People helping People” philosophy.

The preferred requirements are as follows:

  • Acquire strong written and verbal communication skills
  • Team player who is self-motivated, organized, detail oriented/multi-tasker
  • Kind, caring and passionate in helping others
  • Manage large amounts of inbound | outbound calls and electronic communications in a pleasant, professional, and efficient manner.
  • Identify members’ needs, clarify information, research every issue, and provide solutions and | or alternatives.
  • Listen and understand the members needs and seize opportunities to cross-sell products | services.
  • Continuously check member service voice mail, email, secure and electronic channels and reply to these requests in a timely manner.
  • Responds to member online registration requests.
  • Open | close accounts, verify accounts, process stop payments on share draft accounts, order cards, and answer questions regarding share accounts, share drafts, VISA cards, IRAs, certificates, etc.
  • Assist members with basic questions regarding their loans.
  • Assist members with digital services.
  • Collect the information for incoming and outgoing wire requests.
  • Mail, email, or send the loan application or online links to members or prospective members.
  • Responsible for researching member inquires to ensure proper follow up and satisfaction.
  • May be required to fill in for branch member service representatives when needed.
  • Ensure that all Credit Union member and team member related business is kept in the strictest confidence.
  • Treat all Credit Union members and team members with a positive and cooperative attitude.
  • Meet personal | team qualitative and quantitative targets.
  • Member Service experience preferred (Will provide training and education to the ideal candidate who is a great cultural fit, even though no experience in the financial industry)
  • High-School Diploma, GED or Equivalent Certification

This full-time position offers a generous base salary, benefits available upon date of hire are an 80% employer-paid medical plan, 100% employer-paid dental and life insurance plans, a 401k retirement program where the employer provides a 5% match, an average of twelve-paid holidays, and up-to five weeks paid vacation per year.

Please send your cover letter and resume to:  Donna Cochran, VP – HR, Downeast CU, 23 Third Avenue, Baileyville, ME 04694 or email dcochran@downeastcu.com.

You may also stop by any branch of Downeast Credit Union for an application, or download one from our website.

Equal Opportunity Employer

Join Our mailing List

For occasional updates to your inbox, click to sign up

CALL A MEMBER SERVICE REPRESENTATIVE
tell

1-800-427-1223

Routing Number: 211288996