Downeast Credit Union is a member-owned financial cooperative created in 1941 to provide additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose being to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

We are searching for an Subprime Auto Lending Underwriter. The chosen candidate will work in one of our 9 locations or work remotely. This candidate must reside in the State of Maine.

Summary

The Subprime Auto Lending Underwriter is responsible for underwriting, credit risk management, and portfolio growth.

Underwriter will evaluate, structure, and approve consumer auto loan applications for borrowers with sub-prime credit profiles across both the direct and indirect auto lending channels. This role balances member service, responsible lending practices, and portfolio growth by identifying lending opportunities that fall outside traditional credit standards while maintaining sound risk management.

Key Responsibilities

• Evaluate and underwrite loan applications submitted through dealership/Indirect lending partner and our direct channels.
• Review credit reports, income documentation, debt-to-income ratios, payment history, and collateral value.
• Structure loan terms including loan amount, term, rate, appropriate collateral and stipulations based on risk profile.
• Apply sound credit judgment to balance member service with responsible risk management.
• Clearly document underwriting decisions and rationale within the loan system.
• Perform Applicant Interviews when necessary, based on risk profile
• Assist lending staff in structuring loan options for members who may not qualify under traditional lending guidelines.
• Provide guidance to lending staff when evaluating complex or sub-prime credit situations.
• Support lending staff in identifying solutions that help members improve their financial position.
• Apply appropriate stipulations to ensure loan quality and proper documentation.
• Maintain strong working relationships with indirect lending partners to support loan growth.
• Ensure underwriting decisions comply with internal policies, regulatory requirements, and fair lending guidelines.
• Maintain consistency in underwriting decisions across both lending channels.
• Monitor loan performance trends within the sub-prime portfolio.
• Escalate high-risk or exception requests when appropriate.

Experience

• 5 + years of consumer lending, underwriting, or credit analysis experience preferred.
• 2-4 specifically in subprime lending
• Experience with indirect auto lending and dealer relationships is a requirement.

Skills & Competencies

• Strong credit analysis and underwriting skills.
• Knowledge of consumer lending regulations and compliance standards.
• Ability to interpret credit reports, income documentation, and collateral valuations.
• Strong decision-making and problem-solving abilities.
• Excellent communication and relationship management skills.
• Ability to work in a fast-paced lending environment while managing multiple loan decisions.
• Strong fraud detection and prevention skills, including the ability to identify red flags, inconsistencies, and potential misrepresentation in credit applications.

Key Performance Indicators

• Underwriting turnaround time
• Portfolio performance, charge-offs and delinquency trends
• Responsible loan growth in the sub-prime segment
• Maintain a look to book ratio of 10% or higher
• Average yield, structure quality, and loan profitability metrics.

Benefits Include:

• Personal Paid Time Off up to 5 weeks
• 11 Paid Holidays Per Year
• Paid 3-Day Weekends in months without a federal holiday falling on a Monday or Friday
• Paid Birthday Off
• 5% 401k Contribution Match
• 90% Paid Health Insurance Premiums
• 100% Paid Dental Insurance Premiums
• 100% Paid Life & Disability Insurance Premiums
• Paid Training, Education, and Certifications
• Health Club Reimbursement
• Loan Discounts

Elective Employee Paid Benefits

• Colonial Life Accident, Critical Care, Cancer & Life Insurance
• Colonial Life Income Protection
• Anthem Vision

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Downeast provides a strong base salary paired with a comprehensive incentive plan that recognizes and rewards performance.

Please send your cover letter and resume to: Human Resources at humanresources@downeastcu.com. You may also stop by any branch of Downeast Credit Union for an application, or
download an application here. 

Equal Opportunity Employer

Downeast Credit Union is a member-owned financial cooperative created in 1941 to provide additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose being to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

We are searching for a Consumer Loan Underwriter. The chosen candidate will work in one of our 9 locations or work remotely. This candidate must reside in the State of Maine.

Summary

The Consumer Loan Underwriter is responsible for underwriting, credit risk management, and portfolio growth.

The Consumer Loan Underwriter is responsible for evaluating, analyzing, and making sound credit decisions on consumer loan applications while balancing prudent risk management with exceptional member service. This position reviews loan requests in accordance with credit union lending policies, regulatory requirements, and established underwriting guidelines. Working closely with the Director of Lending Sales, branch staff, and lending team members, the Consumer Loan Underwriter supports loan growth by making timely, consistent, and informed lending decisions that align with the credit union’s mission and risk appetite.

Key Responsibilities

• Review and underwrite consumer loan applications, including direct auto loans, personal loans, recreational vehicle loans, unsecured loans, credit cards, and other consumer lending products.
• Analyze credit reports, income documentation, debt-to-income ratios, collateral values, and other financial information to determine creditworthiness.
• Approve, deny, or condition loan requests within established lending authority and recommend exceptions or higher-level approvals when appropriate.
• Ensure lending decisions comply with internal policies, underwriting guidelines, federal and state regulations, and applicable compliance requirements.
• Communicate loan decisions, stipulations, and recommendations clearly and professionally to lending staff and other stakeholders.
• Partner with lending and sales teams to identify opportunities to structure loans that meet members’ financial needs while maintaining acceptable risk standards.
• Provide guidance and support to branch employees and lending staff regarding lending policies, underwriting decisions, and loan structuring.
• Review exceptions, document rationale for lending decisions, and maintain accurate underwriting records.
• Monitor trends in consumer lending, credit quality, and portfolio performance to identify opportunities for process improvement.
• Maintain current knowledge of lending regulations, credit practices, and industry trends.
• Assist with special projects, quality assurance reviews, and process improvement initiatives as assigned.
• Deliver exceptional internal and external member service while supporting the credit union’s mission and values.

Education & Experience

• 5+ years of consumer lending, underwriting, or credit analysis experience preferred.

Skills & Competencies

• Strong credit analysis and underwriting skills.
• Knowledge of consumer lending regulations and compliance standards.
• Ability to interpret credit reports, income documentation, and collateral valuations.
• Strong decision-making and problem-solving abilities.
• Excellent communication and relationship management skills.
• Ability to work in a fast-paced lending environment while managing multiple loan decisions.
• Strong fraud detection and prevention skills, including the ability to identify red flags, inconsistencies, and potential misrepresentation in credit applications.

Key Performance Indicators

• Underwriting turnaround time
• Portfolio performance, charge-offs and delinquency trends
• Maintain a look to book ratio of 10% or higher
• Average yield, structure quality, and loan profitability metrics.

Benefits Include:

• Personal Paid Time Off
• 11 Paid Holidays Per Year
• Paid 3-Day Weekends in months without a federal holiday falling on a Monday or Friday
• Paid Birthday Off
• 5% 401k Contribution Match
• 90% Paid Health Insurance Premiums
• 100% Paid Dental Insurance Premiums
• 100% Paid Life & Disability Insurance Premiums
• Paid Training, Education, and Certifications
• Health Club Reimbursement
• Loan Discounts

Elective Employee Paid Benefits

• Colonial Life Accident, Critical Care, Cancer & Life Insurance
• Colonial Life Income Protection
• Anthem Vision

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Please send your cover letter and resume to:  Human Resources at humanresources@downeastcu.com. You may also stop by any branch of Downeast Credit Union for an application, or
download an application here.

Equal Opportunity Employer

Downeast Credit Union is a member-owned financial cooperative created in 1941 to provide additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose being to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

We are searching for a Member Care Agent. The chosen candidate will become an advocate for our membership and will assist our team in accomplishing all objectives associated with the “People helping People” philosophy.

The Member Care Agent must reside within the State of Maine

Position Purpose

Provide information and member service concerning the credit union and its products and services to credit union members, ensuring the highest quality of member service.

Key Responsibilities:

• Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient, and accurate service in the processing of transactions.
• Identify members’ needs, clarify information, research every issue, and provide solutions and | or alternatives.
• Listen and understand the members needs and seize opportunities to cross-sell products | services.
• Continuously check member service voice mail, email, secure and electronic channels and reply to these requests in a timely manner.
• Responds to member online registration requests.
• Open | close accounts, verify accounts, process stop payments on share draft accounts, order cards, and answer questions regarding share accounts, share drafts, VISA cards, IRAs, certificates, etc.
• Assist members with basic questions regarding their loans.
• Assist members with digital services.
• Collect the information for incoming and outgoing wire requests.
• Mail, email, or send the loan application or online links to members or prospective members.
• Responsible for researching member inquires to ensure proper follow up and satisfaction.
• May be required to fill in for member service representatives, when needed.
• Ensure that all Credit Union member and team member related business is kept in the strictest confidence.
• Treat all Credit Union members and team members with a positive and cooperative attitude.
• Meet personal | team qualitative and quantitative targets.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote

Job Type: Full-time

Please send your cover letter and resume to: Human Resources at humanresources@downeastcu.com. You may also stop by any branch of Downeast Credit Union for an application, or
download an application here. 

Equal Opportunity Employer

Downeast Credit Union is a member-owned financial cooperative created in 1941 to provide additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose being to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

We are searching for two Member Service Representatives for our Belfast and Topsham Branches. The chosen candidates will become an advocate for our membership and will assist our team in accomplishing all objectives associated with the “People helping People” philosophy.

Position Purpose

To serve as a liaison between the members and the credit union; Provide account information by phone or in person, as well as information on the full range of credit union products and services; To resolve issues and professionally handle the members’ daily needs; To provide a variety of transactional services to members.

Job Responsibilities:

• Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient, and accurate service in the processing of transactions.
• Provide in-person and by-telephone general and specific service-related information concerning credit union services or policies, including types of available accounts, interest and dividend rates, payroll deduction options and other related services and fees associated with transactions.
• Respond to email or other electronic requests submitted by members, again providing professional, prompt, efficient, and accurate service, and information.
• Respond to members’ requests, problems, and complaints, and | or direct them to the appropriate person for specific information and assistance.
• Perform routine member transactions including deposits, withdrawals, cash advances, loan payments, CD transactions, transfers, check cashing, and Visa payments.
• Promote credit union products and services based on members’ needs.
• Process member mail | night drop transactions.
• Research accounts for deposit, withdrawal, and loan payment discrepancies.
• Assist members in balancing their accounts.
• Assist members with automatic transfers and payment scheduling.
• Represent the Credit Union in a courteous and professional manner.
• Provide members with the forms necessary to transact business with the credit union.
• Verify transactions, monitor deposit amounts, and examine documents for endorsement and negotiability.
• Balance daily transactions and verify cash totals. Investigates and resolves out-of-balance conditions. Detect and resolve discrepancies promptly.
• Represent and explains credit union services and products to members and assists in meeting their financial needs.
• Travel to other branches when needed.
• Assume responsibility for cross-selling of all credit union products & services to help meet the financial needs of our members.
• Perform specifically assigned side jobs and assist other staff with duties as required.
• Answer questions and solve problems for members by listening to concerns, collecting data, securing answers, and reporting results to the inquiring party.
• Keep supervisor informed of area activities and any significant problems or concerns.
• Ensure that the work area is clean, secure, and well-maintained.
• Follow safety and security rules and regulations.
• Participate in continuing education as approved/recommended by the supervisor.
• Maintain a professional and courteous attitude with all people, including fellow team members, members, management, board members, and outside vendors.
• Maintain knowledge of all State and Federal regulations that apply to the transactions performed in the cashier/teller area.
• Protect and respect credit union equipment and supplies.
• Adhere to and uphold all written policies and procedures of the credit union, including BSA/CIP and OFAC monitoring and reporting, security operation, and personnel policies.
• Ensure that all credit union members’ and team members’ related business is kept in the strictest confidence.
• Treat all credit union members and team members with a positive and cooperative attitude.
• Meet personal | team qualitative and quantitative targets.
• Assist with cleaning of the branch daily.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Please send your cover letter and resume to:  Human Resources at humanresources@downeastcu.com.   You may also stop by any branch of Downeast Credit Union for an application, or
download an application here.

Equal Opportunity Employer

Downeast Credit Union is a member-owned financial cooperative created in 1941 to provide additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose being to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

We are searching for Part-time Member Service Representatives for our Belfast, Unity and Brewer Branch locations. The chosen candidate will become an advocate for our membership and will assist our team in accomplishing all objectives associated with the “People helping People” philosophy.

Position Purpose

To serve as a liaison between the members and the credit union; Provide account information by phone or in person, as well as information on the full range of credit union products and services; To resolve issues and professionally handle the members’ daily needs; To provide a variety of transactional services to members.

Job Responsibilities:

• Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient, and accurate service in the processing of transactions.
• Provide in-person and by-telephone general and specific service-related information concerning credit union services or policies, including types of available accounts, interest and dividend rates, payroll deduction options and other related services and fees associated with transactions.
• Respond to email or other electronic requests submitted by members, again providing professional, prompt, efficient, and accurate service, and information.
• Respond to members’ requests, problems, and complaints, and | or direct them to the appropriate person for specific information and assistance.
• Perform routine member transactions including deposits, withdrawals, cash advances, loan payments, CD transactions, transfers, check cashing, and Visa payments.
• Promote credit union products and services based on members’ needs.
• Process member mail | night drop transactions.
• Research accounts for deposit, withdrawal, and loan payment discrepancies.
• Assist members in balancing their accounts.
• Assist members with automatic transfers and payment scheduling.
• Represent the Credit Union in a courteous and professional manner.
• Provide members with the forms necessary to transact business with the credit union.
• Verify transactions, monitor deposit amounts, and examine documents for endorsement and negotiability.
• Balance daily transactions and verify cash totals. Investigates and resolves out-of-balance conditions. Detect and resolve discrepancies promptly.
• Represent and explains credit union services and products to members and assists in meeting their financial needs.
• Travel to other branches when needed.
• Assume responsibility for cross-selling of all credit union products & services to help meet the financial needs of our members.
• Perform specifically assigned side jobs and assist other staff with duties as required.
• Answer questions and solve problems for members by listening to concerns, collecting data, securing answers, and reporting results to the inquiring party.
• Keep supervisor informed of area activities and any significant problems or concerns.
• Ensure that the work area is clean, secure, and well-maintained.
• Follow safety and security rules and regulations.
• Participate in continuing education as approved/recommended by the supervisor.
• Maintain a professional and courteous attitude with all people, including fellow team members, members, management, board members, and outside vendors.
• Maintain knowledge of all State and Federal regulations that apply to the transactions performed in the cashier/teller area.
• Protect and respect credit union equipment and supplies.
• Adhere to and uphold all written policies and procedures of the credit union, including BSA/CIP and OFAC monitoring and reporting, security operation, and personnel policies.
• Ensure that all credit union members’ and team members’ related business is kept in the strictest confidence.
• Treat all credit union members and team members with a positive and cooperative attitude.
• Meet personal | team qualitative and quantitative targets.
• Assist with cleaning of the branch daily.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Please send your cover letter and resume to:  Human Resources at humanresources@downeastcu.com. You may also stop by any branch of Downeast Credit Union for an application, or
download an application here.

Equal Opportunity Employer