Careers – Downeast Credit Union
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Career Opportunities

Downeast Credit Union is an Equal Opportunity Employer

Downeast Credit Union is a member-owned financial cooperative created in 1941 for the purpose of providing additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

Commitment to our members is not the only thing growing at Downeast Credit Union, as we are making a commitment to all of our Team Members as well. The credit union has been recognized as a Best Place to Work in Maine in 2017, 2018, 2019, 2020, 2021 and 2022.

Interested in becoming a Volunteer of Downeast Credit Union? Click here to learn more.

DECU is committed to a diverse workforce. We are stronger together. Learn more about our mission, vision and values.

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Benefits Begin DAY OF HIRE for Full-Time Team Members:

  • Personal Time
  • Paid Holidays
  • 401k Retirement Plan
  • Health Insurance
  • Dental Insurance
  • Life and Disability Insurance
  • Paid Training, Education and Certifications
  • 3-day weekends each month
  • Health Club Reimbursement
  • Healthy Snacks
  • Extended Exercise Breaks
  • Loan Discounts
  • Other items offered, employee paid:
    - Colonial Life Accident, Critical Illness, Cancer, and Life Insurances and Income Protection
    - Anthem Vision
    - Patriot Auto Insurance
    - Patriot Life Insurance

Current DECU Job Postings

Member Service Representative – P/T
  • Calais, Maine
  • part time

Downeast Credit Union is a member-owned financial cooperative created in 1941 for the purpose of providing additional value and financial options to its membership.  We partner with our members and tailor our products and services to meet their specific individual needs.  Our credit union is much different than a bank, with our sole purpose to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

If you are a person who is interested in growing with us, then you are an ideal candidate to belong to our caring and compassionate organizationWe are searching for a part-time Member Service Representative for our Calais Branch location.  The chosen candidate will become an advocate for our membership and will assist our team in accomplishing all objectives associated with the “People helping People” philosophy.

The preferred requirements are as follows:

  • The work schedule for this part-time position is 20 hours/week.  The person hired would also be required to fill in for vacations (up to 40 hours/week), as well as filling in for someone who is out for their scheduled 8-hour workday.
  • 1-2 years Member Service experience preferred
    • Will provide training and education to the ideal candidate who is a great cultural fit, even though no experience in the financial industry
  • A strong knowledge of internet and Microsoft Office
  • Ability to communicate and cross service CU products
  • Acquire strong written and verbal communication skills
  • Team player who is self-motivated, organized, detail oriented/multi-tasker
  • Kind, caring and passionate in helping others
  • Actively participating and contributing within your local community
  • High-School Diploma, GED or Equivalent Certification

This part-time position offers a generous base salary, and an average of twelve-paid holidays per year, as well as other miscellaneous benefits that may be eligible, that revolve around the average number of weekly hours worked per week.

Please send your cover letter and resume to:  Donna Cochran, VP – HR, Downeast CU, 23 Third Avenue, Baileyville, ME 04694 or email dcochran@downeastcu.com.

Equal Opportunity Employer

Member Service Representative F/T
  • Brewer, Maine
  • full time

Downeast Credit Union is a member-owned financial cooperative created in 1941 for the purpose of providing additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

Commitment to our members is not the only thing growing at Downeast Credit Union, as we are making a commitment to all our Team Members as well. The credit union continues to develop plans to expand internal growth opportunity with its medical benefits, personal time policy, college tuition reimbursement, and the individual development program which includes on-line educational classes that allow Team Members to become certified in different areas.
If you are a person who is interested in growing with us, then you are an ideal candidate to belong to our caring and compassionate organization. We are searching for a Member Service Representative for our Brewer Branch location. The chosen candidate will become an advocate for our membership and will assist our Team in accomplishing all objectives associated with the “People helping People” philosophy.

The preferred requirements are as follows:

  • 1-2 years Member Service experience preferred
    • Will provide training and education to the ideal candidate who is a great cultural fit, even if no experience in the financial industry
  • A strong knowledge of internet and Microsoft Office
  • Ability to communicate and cross service CU products
  • Possess strong written and verbal communication skills
  • Team player who is self-motivated, organized, detail oriented/multi-tasker
  • Kind, caring and passionate in helping others
  • Actively participating and contributing within your local community
  • High-School Diploma, GED or Equivalent Certification

This full-time position offers a generous base salary, benefits available upon date of hire are an 80% employer-paid medical plan, 100% employer-paid dental and life insurance plans, a 401k retirement program where the employer provides a 5% match, an average of twelve-paid holidays, and up-to five weeks paid vacation per year.

Please send your cover letter and resume to:  Donna Cochran, VP – HR, Downeast CU, 23 Third Avenue, Baileyville, ME 04694 or email dcochran@downeastcu.com.  You may also stop by any branch of Downeast Credit Union for an application, or
download an application here.

Equal Opportunity Employer

Branch Manager – Belfast
  • Belfast
  • full time

Downeast Credit Union is a member-owned financial cooperative created in 1941 for the purpose of providing additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

Commitment to our members is not the only thing growing at Downeast Credit Union, as we are making a commitment to all of our Team Members as well. The credit union offers internal growth opportunities, medical benefits and personal time policy, and an individual development program was put in place, with on-line educational classes that allow Team Members to become certified in different areas.

If you are a person who is interested in growing with us, then you might be an ideal candidate to belong to our caring and compassionate organization.

We’re searching for a Full-Time Branch Manager for our Belfast Branch location. The chosen candidate will become an advocate for our membership and will assist our team in accomplishing all objectives associated with the “People helping People” philosophy.

The preferred requirements are as follows:

  • Maintain a highly motivated, well-trained staff, maintaining effective employee relations.
  • Recommend, implement, and supervise the budget for the branch.
  • Apply and evaluate policies and procedures for the branch. Ensure that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
  • Recruit and select quality applicants for vacancies, ensuring that the credit union is adequately staffed with competent employees.
  • Evaluate the job performance of branch office staff to ensure quality of work and service to members.
  • Recommend salary increases.
  • Work with internal auditor to ensure compliance with internal controls.
  • Monitor branch activity, including number of transactions, volume, teller errors, loan volume, teller and loan personal sales, and new accounts.
  • Monitor key products and sales within branch to ensure profitable and sound business practices and a high quality of service for members.
  • Manage the security and safety of the branch. Analyze and monitor security and safety policies and procedures on an on-going basis.
  • Ensure that staff receives on-going training on security and robbery procedures.
  • Schedule adequate staff to ensure efficient branch operation.
  • Monitor branch operations to ensure a consistent, professional approach.
  • Assist staff or members in solving complex account problems.
  • Create and maintain a cross-selling environment within the branch. Train employees to maximize opportunities to sell products.
  • Performs routine member transactions including deposits, withdrawals, cash advances, loan payments, CD transactions, transfers, check cashing, and Visa payments.
  • Promote credit union products and services based on member’s needs.
  • Conduct weekly community outreach visits to local businesses to grow the Branch and Credit Union

The full-time position offers a generous base salary, an 80% employer-paid medical plan, as well as a 100% employer-paid dental and life insurance plans (immediate upon hire); a 401k retirement program that includes a 5% employer match (immediate upon hire), an average of twelve-paid holidays, and up-to five weeks paid vacation per year.

Please send your cover letter and resume to:  Donna Cochran, VP – HR, Downeast CU, 23 Third Avenue, Baileyville, ME 04694 or email dcochran@downeastcu.com.  You may also stop by any branch of Downeast Credit Union for an application, or
download an application here.

Equal Opportunity Employer

Collections Officer
  • Baring
  • full time

Downeast Credit Union is a member-owned financial cooperative created in 1941 for the purpose of providing additional value and financial options to its membership.  We partner with our members and tailor our products and services to meet their specific individual needs.  Our credit union is much different than a bank, with our sole purpose to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit. 

Commitment to our members is not the only thing growing at Downeast Credit Union, as we are making a commitment to our Team Members as well.  The credit union is currently developing its plans to expand internal growth opportunity with its pay for performance program, medical benefits, and personal time policy, and just recently, an individual development program was put in place, with on-line educational classes that allow Team Members to become certified in different areas.

If you are a person who is interested in growing with us, then you are an ideal candidate to belong to our caring and compassionate organization.  We’re searching for a full-time Collections Officer for our Baring Operations location.  The chosen candidates will become an advocate for our membership and will assist our team in accomplishing all objectives associated with the “People helping People” philosophy. 

The preferred requirements are as follows:

  • Responsible for investigating, responding to and logging member credit bureau disputes in a timely manner
  • Data entry to a vast variety of spreadsheets that require strong attention to detail
  • Ability to learn quickly, work in and adapt to a fast-paced changing environment
  • A strong knowledge of internet and MS Excel, MS Word and MS Outlook, as well as Adobe Acrobat Pro
  • Significant experience in MS Excel 2010 is required
  • Perform a variety of other clerical duties of moderate scope and complexity necessary to support the department
  • Must demonstrate personal accountability and effective work habits, punctuality, working productively with others, time management, understanding the importance of a professional work image
  • Team player who is self-motivated, organized, detail oriented/multi-tasker
  • Kind, caring and passionate in helping others
  • High-School Diploma, GED or Equivalent Certification
  • This full-time position offers a generous base salary, benefits available upon date of hire are an 80% employer-paid medical plan, 100% employer-paid dental and life insurance plans, a 401k retirement program where the employer provides a 4% match, an average of twelve-paid holidays, and up-to five weeks paid vacation per year.

 

Please send your cover letter and resume to:  Donna Cochran, VP – HR, Down East CU, 23 Third Avenue, Baileyville, ME 04694 or email dcochran@downeastcu.com.

You may also stop by any branch of Downeast Credit Union for an application, or download an application here.

Equal Opportunity Employer

Personal Lines Insurance Account Manager
  • full time

Insurance Account Manager, Personal Lines:

The account manager works closely with our clients to provide them with the service they deserve. This team member is a problem solver who thrives on building relationships while providing personalized insurance solutions for our clients.

Duties and Responsibilities:

  • Take inbound calls from potential clients to gather initial information for quoting of new business.
  • Quote new business, close deals and follow up accordingly.
  • Process requested changes to policies with carriers.
  • Perform account reviews with existing clients and recommend improvements to their current policies.
  • Remarket renewals as necessary.
  • Handle billing issues and process claims as they arise.
  • Follow up on requests from insurance carriers.
  • Perform clerical functions including: answering agency phone calls, processing ID Cards, Binders, Evidence of Property, Certificate of Insurance, Cancellations, assisting in processing client payments, and other duties as assigned.
  • Document all necessary information in the agency management system and processes activities in an efficient and timely manner.
  • Continually develop strong knowledge of insurance coverages and carrier appetites.
  • Maintain a positive and professional relationship with clients, fellow team members, and insurance company representatives.

 

Opportunities for Professional & Personal Development:

  • Employer paid Designation Programs
  • Employer paid CE courses
  • Employer paid insurance licensing courses
  • Volunteering in local communities

 

Requirements:

  • 3-5 Years’ experience in the insurance industry
  • Knowledge of Applied Epic is preferred
  • A strong knowledge of Microsoft Office
  • Ability to communicate and cross sell insurance products
  • Demonstrate strong written and verbal communication skills
  • Team player who is self-motivated, organized, detail oriented
  • Kind, caring and passionate in helping others
  • Actively participating and contributing within your local community
  • High-School Diploma, GED or Equivalent Certification
  • Maine State Property & Casualty Insurance License

 

Why Choose Downeast Insurance:

We are a local insurance agency with strong ties to our communities and we believe in the People Helping People philosophy.

We are a wholly owned CUSO of Downeast Credit Union. DECU is a member-owned financial cooperative created in 1941 for the purpose of providing additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs.  Our credit union is much different than a bank, with our sole purpose to continually improve the financial well-being of all members.

If you are a person who is interested in growing professionally, working for one of the Best Places to Work in Maine, and love helping people, then you are an ideal candidate to belong to our caring and compassionate organization.  We are looking for a licensed insurance agent to join our team. The chosen candidates will become an advocate for our clients and will assist our team in accomplishing all objectives associated with the “People helping People” philosophy.  This position would be housed in one of our 8 credit union branches.

This full-time position offers a generous base salary, benefits available upon date of hire are an 80% employer-paid medical plan, 100% employer-paid dental and life insurance plans, a 401k retirement program where the employer provides a 5% match, an average of twelve-paid holidays, up-to five weeks paid vacation per year, and educational opportunities.

Please send your application, cover letter and resume to:  Donna Cochran, VP – HR, Downeast Credit Union, 23 Third Avenue, Baileyville, ME 04694 or email dcochran@downeastcu.com. Applications can be accessed on our website, www.downeastcu.com.

Equal Opportunity Employer

Member Service Representative P/T
  • Topsham, Maine
  • part time

Downeast Credit Union is a member-owned financial cooperative created in 1941 for the purpose of providing additional value and financial options to its membership.  We partner with our members and tailor our products and services to meet their specific individual needs.  Our credit union is much different than a bank, with our sole purpose to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

If you are a person who is interested in growing with us, then you are an ideal candidate to belong to our caring and compassionate organizationWe are searching for a part-time Member Service Representative for our Topsham Branch location.  The chosen candidate will become an advocate for our membership and will assist our team in accomplishing all objectives associated with the “People helping People” philosophy.

The preferred requirements are as follows:

  • The work schedule for this part-time position is 20 hours/week.  The person hired would also be required to fill in for vacations (up to 40 hours/week), as well as filling in for someone who is out for their scheduled 8-hour workday.
  • 1-2 years Member Service experience preferred
    • Will provide training and education to the ideal candidate who is a great cultural fit, even though no experience in the financial industry
  • A strong knowledge of internet and Microsoft Office
  • Ability to communicate and cross service CU products
  • Acquire strong written and verbal communication skills
  • Team player who is self-motivated, organized, detail oriented/multi-tasker
  • Kind, caring and passionate in helping others
  • Actively participating and contributing within your local community
  • High-School Diploma, GED or Equivalent Certification

This part-time position offers a generous base salary, and an average of twelve-paid holidays per year, as well as other miscellaneous benefits that may be eligible, that revolve around the average number of weekly hours worked per week.

Please send your cover letter and resume to:  Donna Cochran, VP – HR, Downeast CU, 23 Third Avenue, Baileyville, ME 04694 or email dcochran@downeastcu.com.

Equal Opportunity Employer

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