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Debit Card

visa

Debit/Visa credit cards that are not activated within 60 days of receipt will be blocked for security reasons. If you have had your card for more than 60 days please contact us.

If you have any issues regarding the activation of your new card, please call us at 1-800-427-1223.  Important: your current phone number confirmation will need to match your phone number that is on record with the credit union.  If you have changed your phone number, please call us at 1-800-427-1223.

How to Apply for a DECU Debit Card

To apply for a DECU Debit card, please mail, fax, or deliver the following completed documents to any of our branch offices:

1. Credit Union Membership Account Application

(only necessary if you are not already a DECU member)

Non-Visa PINLess Debit Card Transactions

We allow non-Visa debit transaction processing. For more information, download the following:

Visa Blocked Countries

When going on vacation we'd like to remind you to let us know before you travel either out of state or out of the USA, call us at 1-800-427-1223. Our fraud alert monitors your account for unusual activity and by notifying us before you go we will know that the activity on your account is legitimate.

If your trip will take you outside of the United States to any of these VISA Blocked Countries: Japan, Malaysia, Italy, Mexico, Lithuania, Romania, Australia, Greece, Nepal & Pakistan. We can arrange for you to use your VISA Debit or Credit Card but we must have prior notification.

Visa International Transaction Fee

Foreign Transactions

Purchases, cash advances or ATM transactions made in foreign countries and currencies will be billed to you in U.S. dollars.  A 1% International Transaction Fee will be assessed on all transactions where the merchant country differs from the country of the card issuer. The converted transaction amount will be shown separately from the International Transaction Fee on your share draft account statement. This fee will be assessed on all international purchases, credit vouchers, and cash disbursements Visa charges 0.8% for international transactions that do not involve currency conversions.

Foreign transaction currency exchange rate

The exchange rate for transactions in a foreign currency will be a rate selected by VISA from the range of rates available in wholesale currency markets for the applicable central processing date, this rate may vary from the rate VISA itself receives, or the government mandated rate in effect for the applicable central processing date plus the 1% International Transaction Fee.

Call us to report a lost or stolen Visa Credit Card or Visa Debit Card

24/7 1-800-472-3272

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CALL A MEMBER SERVICE REPRESENTATIVE
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1-800-427-1223

Routing Number: 211288996