Member Service Representatives F/T

Downeast Credit Union is a member-owned financial cooperative created in 1941 for the purpose of providing additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

Commitment to our members is not the only thing growing at Downeast Credit Union, as we are making a commitment to all our Team Members as well. The credit union continues to develop plans to expand internal growth opportunity with its medical benefits, personal time policy, college tuition reimbursement, and the individual development program which includes on-line educational classes that allow Team Members to become certified in different areas.

If you are a person who is interested in growing with us, then you may be an ideal candidate to belong to our caring and compassionate organization. We are searching for Member Service Representatives for our Brewer, Machias and Topsham Branch locations. The chosen candidates will become advocates for our membership and will assist our Team in accomplishing all objectives associated with the “People helping People” philosophy.

The preferred requirements are as follows:

• 1-2 years Member Service experience preferred
  • Will provide training and education to the ideal candidate who is a great cultural fit, even if no experience in the financial industry
• A strong knowledge of internet and Microsoft Office
• Ability to communicate and cross service CU products
• Possess strong written and verbal communication skills
• Team player who is self-motivated, organized, detail oriented/multi-tasker
• Kind, caring and passionate in helping others
• Actively participating and contributing within your local community
• High-School Diploma, GED or Equivalent Certification

Job Responsibilities:

• Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient, and accurate service in the processing of transactions.
• Provide in-person and by-telephone general and specific service-related information concerning credit union services or policies, including types of available accounts, interest and dividend rates, payroll deduction options and other related services and fees associated with transactions.
• Respond to email or other electronic requests submitted by members, again providing professional, prompt, efficient, and accurate service, and information.
• Other duties as assigned; ask for a full job description.

This full-time position offers a generous base salary, benefits available upon date of hire are an 80% employer-paid medical plan, 100% employer-paid dental and life insurance plans, a 401k retirement program where the employer provides a 5% match, an average of twelve-paid holidays, and up-to five weeks paid vacation per year.

Please send your cover letter and resume to:  Human Resources at humanresources@downeastcu.com.   You may also stop by any branch of Downeast Credit Union for an application, or
download an application here.

Equal Opportunity Employer