Loan Processor

Downeast Credit Union is a member-owned financial cooperative created in 1941 to provide additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose being to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

We are searching for a Centralized Loan Processor to be housed in one of our branches in Baring, Baileyville, Brewer, Calais or Topsham. The chosen candidate will become an advocate for our membership and will assist our team in accomplishing all objectives associated with the “People helping People” philosophy.

The Centralized Loan Processor must reside within the State of Maine

Position Purpose:
The Loan Processor is responsible for processing consumer loans in a manner that builds and maintains successful member relationships by funding and servicing loans to member’s complete satisfaction, while simultaneously ensuring that supporting documentation and records are accurately prepared according to DECU’s policies and procedures. Meets or exceeds all funding goals with minimum errors, processes loans in a timely and consistent manner. Must have excellent communication skills and be able to effectively prioritize, multi-task, and be detail oriented and act as a support to the loan sales team.

Essential Functions:

• Fund up to $1.25 million in loan volume each month
• Consistently meets or exceeds goals.
• Provides an excellent member service experience by relating well to the member, proactively offering products and services that benefit the member, thinking and exercising sound judgement, and acting responsibility in the member’s and credit unions best interests.
• Maintain a .25% maximum error rate on total loans funded each month while consistently meeting deadlines, funding goals and efficiency requirements
• Demonstrates comprehensive knowledge of consumer lending products, services and processes.
• Perform quality control checks on each loan prior to processing to ensure accuracy, compliance with the credit unions policies and underwriting guidelines
• Ensure files are completed and uploaded to core in a timely manner (48 hours for most loans-72 hours for private sale)
• Displays a commitment to excellent member service and strong interpersonal skills by building and maintaining positive relationships with various vendors, internal partners, and team members.
• Communicates effectively in writing and verbally.
• Follows up with key individuals immediately (within 24 hours) to resolve problems and/or respond to inquiries. May seek assistance for more complex issues.
• Continually find opportunities for ongoing professional growth and learning.
• Proactively find ways to support the lending department’s goals and work collaboratively with co-workers.
• Effectively manage time and resources.
• Ensures underwriting criteria is within the approving underwriters limits
• Assist loan sales team by obtaining payoff’s, necessary documentation and communicate with borrowers to schedule and coordinate closings, and communicate information needed at before and at closing; (ex: verification of income, insurance information, repayment method, etc.)
• Execute, assemble, and verifies accuracy of all loan files to ensure compliance; including but not limited to obtaining proper signatures, dates and other relevant data; review data after system upload for accuracy
• Responsible for perfecting and filing liens on all Title and UCC collateral and reporting it to the Director of Loan Processing
• Other duties as assigned, also to include cross training within other departments

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Please send your cover letter and resume to: Human Resources at humanresources@downeastcu.com. You may also stop by any branch of Downeast Credit Union for an application, or
download an application here. 

Equal Opportunity Employer

Job Type: Full-time