Downeast Credit Union is a member-owned financial cooperative created in 1941 to provide additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose being to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

We are searching for a Centralized Loan Processor to be housed in one of our branches in Baring, Baileyville, Brewer, Calais or Topsham. The chosen candidate will become an advocate for our membership and will assist our team in accomplishing all objectives associated with the “People helping People” philosophy.

The Centralized Loan Processor must reside within the State of Maine

Position Purpose:
The Loan Processor is responsible for processing consumer loans in a manner that builds and maintains successful member relationships by funding and servicing loans to member’s complete satisfaction, while simultaneously ensuring that supporting documentation and records are accurately prepared according to DECU’s policies and procedures. Meets or exceeds all funding goals with minimum errors, processes loans in a timely and consistent manner. Must have excellent communication skills and be able to effectively prioritize, multi-task, and be detail oriented and act as a support to the loan sales team.

Essential Functions:

• Fund up to $1.25 million in loan volume each month
• Consistently meets or exceeds goals.
• Provides an excellent member service experience by relating well to the member, proactively offering products and services that benefit the member, thinking and exercising sound judgement, and acting responsibility in the member’s and credit unions best interests.
• Maintain a .25% maximum error rate on total loans funded each month while consistently meeting deadlines, funding goals and efficiency requirements
• Demonstrates comprehensive knowledge of consumer lending products, services and processes.
• Perform quality control checks on each loan prior to processing to ensure accuracy, compliance with the credit unions policies and underwriting guidelines
• Ensure files are completed and uploaded to core in a timely manner (48 hours for most loans-72 hours for private sale)
• Displays a commitment to excellent member service and strong interpersonal skills by building and maintaining positive relationships with various vendors, internal partners, and team members.
• Communicates effectively in writing and verbally.
• Follows up with key individuals immediately (within 24 hours) to resolve problems and/or respond to inquiries. May seek assistance for more complex issues.
• Continually find opportunities for ongoing professional growth and learning.
• Proactively find ways to support the lending department’s goals and work collaboratively with co-workers.
• Effectively manage time and resources.
• Ensures underwriting criteria is within the approving underwriters limits
• Assist loan sales team by obtaining payoff’s, necessary documentation and communicate with borrowers to schedule and coordinate closings, and communicate information needed at before and at closing; (ex: verification of income, insurance information, repayment method, etc.)
• Execute, assemble, and verifies accuracy of all loan files to ensure compliance; including but not limited to obtaining proper signatures, dates and other relevant data; review data after system upload for accuracy
• Responsible for perfecting and filing liens on all Title and UCC collateral and reporting it to the Director of Loan Processing
• Other duties as assigned, also to include cross training within other departments

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Please send your cover letter and resume to: Human Resources at humanresources@downeastcu.com. You may also stop by any branch of Downeast Credit Union for an application, or
download an application here. 

Equal Opportunity Employer

Job Type: Full-time

Downeast Credit Union is a member-owned financial cooperative created in 1941 to provide additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose being to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

We are searching for two Branch Relationship Managers, one to be housed in Richmond and the other in Topsham. The chosen candidates will become an advocate for our membership and will assist our team in accomplishing all objectives associated with the “People helping People” philosophy.

Position Purpose:
Build strong member connections, drive sales of credit union products and ensures member satisfaction by understanding financial needs, offering personalized solutions, resolving issues, and fostering loyalty, while also leading/supporting branch teams and meeting financial targets.

Key Duties and Responsibilities:

• Member Relationship Management: Develop and nurture long-term relationships with existing and new members. Conduct needs assessments, provide tailored financial advice, and offer personalized solutions to meet member goals.
• Sales & Business Development: Identify new business opportunities, and actively seeking new members, cross-sell credit union products (loans, accounts, investments), and achieve branch sales targets.
• Financial Advisory: Manage the branch’s budget and control expenses. Analyze financial performance, prepare reports, and forecast financial needs for the future.
• Customer Service relation: Resolve complex member issues, address inquiries promptly, and ensure a high level of member satisfaction.
• Branch Operations management: Manage the day-to-day activities of the branch to ensure smooth and efficient functioning. Collaborate with branch staff, ensure operational efficiency, and maintain compliance with policies and procedures industry regulations, and applicable laws. Identify and mitigate potential risks.
• Staff supervision: Recruit, train, and manage branch team members, which includes setting performance goals, conducting monthly one on one meetings, and providing coaching and motivation.
• Reporting & Analysis: Track sales metrics, maintain client records, and report on performance to management.
• Community engagement: Promote the company’s brand by maintaining a positive, visible presence in the local community.

Essential Skills:

• Strong communication, interpersonal, and negotiation skills.
• Sales acumen and ability to drive business growth.
• Deep knowledge of banking products, services, and industry trends.
• Problem-solving and conflict resolution abilities.
• Leadership and team-building abilities.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Please send your cover letter and resume to: Human Resources at humanresources@downeastcu.com. You may also stop by any branch of Downeast Credit Union for an application, or
download an application here. 

Equal Opportunity Employer

Direct & Indirect Auto Lending

The Subprime Auto Lending Underwriter is responsible for underwriting, credit risk management, and portfolio growth.
Underwriter will evaluate, structure, and approve consumer auto loan applications for borrowers with sub-prime credit profiles across both the direct and indirect auto lending channels. This role balances member service, responsible lending practices, and portfolio growth by identifying lending opportunities that fall outside traditional credit standards while maintaining sound risk management.

Key Responsibilities
• Evaluate and underwrite loan applications submitted through dealership/Indirect lending partner and our direct channels.
• Review credit reports, income documentation, debt-to-income ratios, payment history, and collateral value.
• Structure loan terms including loan amount, term, rate, appropriate collateral and stipulations based on risk profile.
• Apply sound credit judgment to balance member service with responsible risk management.
• Clearly document underwriting decisions and rationale within the loan system.
• Perform Applicant Interviews when necessary, based on risk profile
• Assist lending staff in structuring loan options for members who may not qualify under traditional lending guidelines.
• Provide guidance to lending staff when evaluating complex or sub-prime credit situations.
• Support lending staff in identifying solutions that help members improve their financial position.
• Apply appropriate stipulations to ensure loan quality and proper documentation.
• Maintain strong working relationships with indirect lending partners to support loan growth.
• Ensure underwriting decisions comply with internal policies, regulatory requirements, and fair lending guidelines.
• Maintain consistency in underwriting decisions across both lending channels.
• Monitor loan performance trends within the sub-prime portfolio.
• Escalate high-risk or exception requests when appropriate.

Education & Experience
• 5 + years of consumer lending, underwriting, or credit analysis experience preferred.
o 2-4 specifically in subprime lending
• Experience with indirect auto lending and dealer relationships is a requirement.

Skills & Competencies
• Strong credit analysis and underwriting skills.
• Knowledge of consumer lending regulations and compliance standards.
• Ability to interpret credit reports, income documentation, and collateral valuations.
• Strong decision-making and problem-solving abilities.
• Excellent communication and relationship management skills.
• Ability to work in a fast-paced lending environment while managing multiple loan decisions.
• Strong fraud detection and prevention skills, including the ability to identify red flags, inconsistencies, and potential misrepresentation in credit applications.

Key Performance Indicators
• Underwriting turnaround time
• Portfolio performance, charge-offs and delinquency trends
• Responsible loan growth in the sub-prime segment
• Maintain a look to book ratio of 10% or higher
• Average yield, structure quality, and loan profitability metrics.

Benefits Include:

• Personal Paid Time Off
• 11 Paid Holidays Per Year
• Paid 3-Day Weekends in months without a federal holiday falling on a Monday or Friday
• Paid Birthday Off
• 5% 401k Contribution Match
• 90% Paid Health Insurance Premiums
• 100% Paid Dental Insurance Premiums
• 100% Paid Life & Disability Insurance Premiums
• Paid Training, Education, and Certifications
• Health Club Reimbursement
• Loan Discounts
• Elective Employee Paid Benefits
  o Colonial Life Accident, Critical Care, Cancer & Life Insurance
  o Colonial Life Income Protection
  o Anthem Vision
  o Patriot Auto Insurance
  o Patriot Life Insurance

Downeast provides a strong base salary paired with a comprehensive incentive plan that recognizes and rewards performance.

Please send your cover letter and resume to: Human Resources at humanresources@downeastcu.com. You may also stop by any branch of Downeast Credit Union for an application, or
download an application here. 

Equal Opportunity Employer

The Indirect & Direct outbound Lending Expert is responsible for maximizing member value and expanding lending relationships by identifying opportunities to grow the credit union’s consumer lending portfolio across both the indirect dealer channel and direct member relationships.

This role focuses on deepening relationships with members who originate through the indirect auto lending channel, while also proactively identifying opportunities to recapture loans held at other financial institutions.

Working closely with members, branch teams, and lending staff, the Cross-Sell Lending Expert develops strategies to expand member relationships through proactive outreach and consultative conversations. This position promotes additional lending solutions including consumer loans, credit cards, home equity products, mortgages, and insurance referrals to better serve members while strengthening portfolio yield and overall loan growth.

The Cross-Sell Lending Expert also plays a key role in identifying loan recapture opportunities, increasing products per member, and ensuring the credit union fully captures the relationship with members who begin their journey through indirect financing or existing member relationships.

Indirect Lending Strategy

• Identify opportunities to expand lending and deposit relationships with members originating through indirect dealer channels.
  • Develop and implement cross-lending strategies that increase loan penetration per member.
  • Analyze weekly indirect lending volume to identify cross-sell opportunities and trends.
  • Support the credit union’s goal of converting indirect borrowers into long-term members.
  • Partner with dealership-originated borrowers to identify additional lending or financial needs following loan funding.

Direct Lending Recapture Strategy

• Identify opportunities to recapture loans held at other financial institutions through proactive outreach and member engagement.
  • Review auto loan recapture opportunities.
  • Monitor ACH payments to external auto lenders to identify potential refinance opportunities.
  • Identify HELOC opportunities with qualified homeowners who may benefit from home equity lending solutions.
  • Re-review previously declined loan applications to determine if members may now qualify for financing.
  • Identify opportunities to increase products per member through additional lending solutions and protection products.

Member Relationship Development

• Contact members following loan funding to identify additional financial needs.
  • Educate members on available lending products including auto loans, personal loans, credit cards, home equity, mortgages and auto and home insurance referrals.
  • Deliver exceptional service by ensuring cross-lending conversations focus on member benefit and financial wellness.
  • Maintain compliance with all lending regulations and internal policies.
  • Provide consultative recommendations that help members improve their financial position.

Performance & Reporting

• Track and report on cross-sell performance including:
  Loan recapture success
  Indirect cross-sell conversions
  Products per member growth

Assumes responsibility for establishing and maintaining effective coordination and working relations with DECU personnel.

• Exhibits respect and professionalism with Down East Credit Union personnel.
  • Collaborates and problem solves with coworkers.
  • Works closely with loan processors and underwriters to ensure members’ needs are met.

We Are Seeking Candidates With

• 3–5 years of experience in outbound consumer lending calls.
  • Strong knowledge of consumer lending products, credit underwriting, and policies.
  • Proven ability to identify cross-sell opportunities and build member relationships.
  • Excellent communication and consultative sales skills.
  • Strong analytical and organizational abilities.
  • Knowledge of credit union computer software, including Microsoft Office.
  • Knowledge of lending rules and regulations.
  • Ability to follow instructions and respond to management directions.
  • Ability to manage competing priorities and effectively determine task prioritization.

Success Metrics

• Increased loan products per member
  • Growth in cross-funded loans from the Indirect & Direct Channel
  • Improved portfolio yield
  • Increased member retention and engagement

Benefits Include

• Personal Paid Time Off up to 5 weeks
  • 11 Paid Holidays Per Year
  • Paid 3-Day Weekends in months without a federal holiday falling on a Monday or Friday
  • Paid Birthday Off
  • 5% 401k Contribution Match
  • 90% Paid Health Insurance Premiums
  • 100% Paid Dental Insurance Premiums
  • 100% Paid Life & Disability Insurance Premiums
  • Paid Training, Education, and Certifications
  • Health Club Reimbursement
  • Loan Discounts

Elective Employee Paid Benefits

• Colonial Life Accident, Critical Care, Cancer & Life Insurance
  • Colonial Life Income Protection
  • Anthem Vision
  • Patriot Auto Insurance
  • Patriot Life Insurance

Downeast offers a base salary and generous incentives for this sales-focused position, along with the opportunity to grow in a fast-paced and collaborative environment focused on helping members improve their financial lives.

Please send your cover letter and resume to: Human Resources at humanresources@downeastcu.com. You may also stop by any branch of Downeast Credit Union for an application, or
download an application here. 

Equal Opportunity Employer

Downeast Credit Union is a member-owned financial cooperative created in 1941 to provide additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose being to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

We are searching for a Member Service Representative for our Belfast Branch. The chosen candidate will become an advocate for our membership and will assist our team in accomplishing all objectives associated with the “People helping People” philosophy.

Position Purpose

To serve as a liaison between the members and the credit union; Provide account information by phone or in person, as well as information on the full range of credit union products and services; To resolve issues and professionally handle the members’ daily needs; To provide a variety of transactional services to members.

Job Responsibilities:

• Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient, and accurate service in the processing of transactions.
• Provide in-person and by-telephone general and specific service-related information concerning credit union services or policies, including types of available accounts, interest and dividend rates, payroll deduction options and other related services and fees associated with transactions.
• Respond to email or other electronic requests submitted by members, again providing professional, prompt, efficient, and accurate service, and information.
• Respond to members’ requests, problems, and complaints, and | or direct them to the appropriate person for specific information and assistance.
• Perform routine member transactions including deposits, withdrawals, cash advances, loan payments, CD transactions, transfers, check cashing, and Visa payments.
• Promote credit union products and services based on members’ needs.
• Process member mail | night drop transactions.
• Research accounts for deposit, withdrawal, and loan payment discrepancies.
• Assist members in balancing their accounts.
• Assist members with automatic transfers and payment scheduling.
• Represent the Credit Union in a courteous and professional manner.
• Provide members with the forms necessary to transact business with the credit union.
• Verify transactions, monitor deposit amounts, and examine documents for endorsement and negotiability.
• Balance daily transactions and verify cash totals. Investigates and resolves out-of-balance conditions. Detect and resolve discrepancies promptly.
• Represent and explains credit union services and products to members and assists in meeting their financial needs.
• Travel to other branches when needed.
• Assume responsibility for cross-selling of all credit union products & services to help meet the financial needs of our members.
• Perform specifically assigned side jobs and assist other staff with duties as required.
• Answer questions and solve problems for members by listening to concerns, collecting data, securing answers, and reporting results to the inquiring party.
• Keep supervisor informed of area activities and any significant problems or concerns.
• Ensure that the work area is clean, secure, and well-maintained.
• Follow safety and security rules and regulations.
• Participate in continuing education as approved/recommended by the supervisor.
• Maintain a professional and courteous attitude with all people, including fellow team members, members, management, board members, and outside vendors.
• Maintain knowledge of all State and Federal regulations that apply to the transactions performed in the cashier/teller area.
• Protect and respect credit union equipment and supplies.
• Adhere to and uphold all written policies and procedures of the credit union, including BSA/CIP and OFAC monitoring and reporting, security operation, and personnel policies.
• Ensure that all credit union members’ and team members’ related business is kept in the strictest confidence.
• Treat all credit union members and team members with a positive and cooperative attitude.
• Meet personal | team qualitative and quantitative targets.
• Assist with cleaning of the branch daily.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Please send your cover letter and resume to:  Human Resources at humanresources@downeastcu.com.   You may also stop by any branch of Downeast Credit Union for an application, or
download an application here.

Equal Opportunity Employer

Downeast Credit Union is a member-owned financial cooperative created in 1941 to provide additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose being to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

We are searching for a Part time Member Service Representative for our Brewer Branch location. The chosen candidate will become an advocate for our membership and will assist our team in accomplishing all objectives associated with the “People helping People” philosophy.

Position Purpose

To serve as a liaison between the members and the credit union; Provide account information by phone or in person, as well as information on the full range of credit union products and services; To resolve issues and professionally handle the members’ daily needs; To provide a variety of transactional services to members.

Job Responsibilities:

• Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient, and accurate service in the processing of transactions.
• Provide in-person and by-telephone general and specific service-related information concerning credit union services or policies, including types of available accounts, interest and dividend rates, payroll deduction options and other related services and fees associated with transactions.
• Respond to email or other electronic requests submitted by members, again providing professional, prompt, efficient, and accurate service, and information.
• Respond to members’ requests, problems, and complaints, and | or direct them to the appropriate person for specific information and assistance.
• Perform routine member transactions including deposits, withdrawals, cash advances, loan payments, CD transactions, transfers, check cashing, and Visa payments.
• Promote credit union products and services based on members’ needs.
• Process member mail | night drop transactions.
• Research accounts for deposit, withdrawal, and loan payment discrepancies.
• Assist members in balancing their accounts.
• Assist members with automatic transfers and payment scheduling.
• Represent the Credit Union in a courteous and professional manner.
• Provide members with the forms necessary to transact business with the credit union.
• Verify transactions, monitor deposit amounts, and examine documents for endorsement and negotiability.
• Balance daily transactions and verify cash totals. Investigates and resolves out-of-balance conditions. Detect and resolve discrepancies promptly.
• Represent and explains credit union services and products to members and assists in meeting their financial needs.
• Travel to other branches when needed.
• Assume responsibility for cross-selling of all credit union products & services to help meet the financial needs of our members.
• Perform specifically assigned side jobs and assist other staff with duties as required.
• Answer questions and solve problems for members by listening to concerns, collecting data, securing answers, and reporting results to the inquiring party.
• Keep supervisor informed of area activities and any significant problems or concerns.
• Ensure that the work area is clean, secure, and well-maintained.
• Follow safety and security rules and regulations.
• Participate in continuing education as approved/recommended by the supervisor.
• Maintain a professional and courteous attitude with all people, including fellow team members, members, management, board members, and outside vendors.
• Maintain knowledge of all State and Federal regulations that apply to the transactions performed in the cashier/teller area.
• Protect and respect credit union equipment and supplies.
• Adhere to and uphold all written policies and procedures of the credit union, including BSA/CIP and OFAC monitoring and reporting, security operation, and personnel policies.
• Ensure that all credit union members’ and team members’ related business is kept in the strictest confidence.
• Treat all credit union members and team members with a positive and cooperative attitude.
• Meet personal | team qualitative and quantitative targets.
• Assist with cleaning of the branch daily.

Equal Opportunity Employer

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Please send your cover letter and resume to:  Human Resources at humanresources@downeastcu.com. You may also stop by any branch of Downeast Credit Union for an application, or
download an application here.

Equal Opportunity Employer