Downeast Credit Union is a member-owned financial cooperative created in 1941 to provide additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose being to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

We are searching for a Centralized Loan Processor to be housed in one of our branches in Baring, Baileyville, Brewer, Calais or Topsham. The chosen candidate will become an advocate for our membership and will assist our team in accomplishing all objectives associated with the “People helping People” philosophy.

The Centralized Loan Processor must reside within the State of Maine

Position Purpose:
The Loan Processor is responsible for processing consumer loans in a manner that builds and maintains successful member relationships by funding and servicing loans to member’s complete satisfaction, while simultaneously ensuring that supporting documentation and records are accurately prepared according to DECU’s policies and procedures. Meets or exceeds all funding goals with minimum errors, processes loans in a timely and consistent manner. Must have excellent communication skills and be able to effectively prioritize, multi-task, and be detail oriented and act as a support to the loan sales team.

Essential Functions:

• Fund up to $1.25 million in loan volume each month
• Consistently meets or exceeds goals.
• Provides an excellent member service experience by relating well to the member, proactively offering products and services that benefit the member, thinking and exercising sound judgement, and acting responsibility in the member’s and credit unions best interests.
• Maintain a .25% maximum error rate on total loans funded each month while consistently meeting deadlines, funding goals and efficiency requirements
• Demonstrates comprehensive knowledge of consumer lending products, services and processes.
• Perform quality control checks on each loan prior to processing to ensure accuracy, compliance with the credit unions policies and underwriting guidelines
• Ensure files are completed and uploaded to core in a timely manner (48 hours for most loans-72 hours for private sale)
• Displays a commitment to excellent member service and strong interpersonal skills by building and maintaining positive relationships with various vendors, internal partners, and team members.
• Communicates effectively in writing and verbally.
• Follows up with key individuals immediately (within 24 hours) to resolve problems and/or respond to inquiries. May seek assistance for more complex issues.
• Continually find opportunities for ongoing professional growth and learning.
• Proactively find ways to support the lending department’s goals and work collaboratively with co-workers.
• Effectively manage time and resources.
• Ensures underwriting criteria is within the approving underwriters limits
• Assist loan sales team by obtaining payoff’s, necessary documentation and communicate with borrowers to schedule and coordinate closings, and communicate information needed at before and at closing; (ex: verification of income, insurance information, repayment method, etc.)
• Execute, assemble, and verifies accuracy of all loan files to ensure compliance; including but not limited to obtaining proper signatures, dates and other relevant data; review data after system upload for accuracy
• Responsible for perfecting and filing liens on all Title and UCC collateral and reporting it to the Director of Loan Processing
• Other duties as assigned, also to include cross training within other departments

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Please send your cover letter and resume to: Human Resources at humanresources@downeastcu.com. You may also stop by any branch of Downeast Credit Union for an application, or
download an application here. 

Equal Opportunity Employer

Job Type: Full-time

Downeast Credit Union is a member-owned financial cooperative created in 1941 to provide additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose being to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

We are searching for a Branch Relationship Manager to be housed in Richmond. The chosen candidates will become an advocate for our membership and will assist our team in accomplishing all objectives associated with the “People helping People” philosophy.

Position Purpose:
Build strong member connections, drive sales of credit union products and ensures member satisfaction by understanding financial needs, offering personalized solutions, resolving issues, and fostering loyalty, while also leading/supporting branch teams and meeting financial targets.

Key Duties and Responsibilities:

• Member Relationship Management: Develop and nurture long-term relationships with existing and new members. Conduct needs assessments, provide tailored financial advice, and offer personalized solutions to meet member goals.
• Sales & Business Development: Identify new business opportunities, and actively seeking new members, cross-sell credit union products (loans, accounts, investments), and achieve branch sales targets.
• Financial Advisory: Manage the branch’s budget and control expenses. Analyze financial performance, prepare reports, and forecast financial needs for the future.
• Customer Service relation: Resolve complex member issues, address inquiries promptly, and ensure a high level of member satisfaction.
• Branch Operations management: Manage the day-to-day activities of the branch to ensure smooth and efficient functioning. Collaborate with branch staff, ensure operational efficiency, and maintain compliance with policies and procedures industry regulations, and applicable laws. Identify and mitigate potential risks.
• Staff supervision: Recruit, train, and manage branch team members, which includes setting performance goals, conducting monthly one on one meetings, and providing coaching and motivation.
• Reporting & Analysis: Track sales metrics, maintain client records, and report on performance to management.
• Community engagement: Promote the company’s brand by maintaining a positive, visible presence in the local community.

Essential Skills:

• Strong communication, interpersonal, and negotiation skills.
• Sales acumen and ability to drive business growth.
• Deep knowledge of banking products, services, and industry trends.
• Problem-solving and conflict resolution abilities.
• Leadership and team-building abilities.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Please send your cover letter and resume to: Human Resources at humanresources@downeastcu.com. You may also stop by any branch of Downeast Credit Union for an application, or
download an application here. 

Equal Opportunity Employer

Downeast Credit Union is a member-owned financial cooperative created in 1941 for the purpose of providing additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

We are searching for a Temporary Member Service Representative from May – August/September 2026. The chosen candidate will become an advocate for our membership and will assist our team in accomplishing all objectives associated with the “People helping People” philosophy.

Position Purpose:

• Temporarily serve as a liaison between the members and the credit union.
• Provide account information by phone or in person, as well as information on the full range of credit union products and services.
• Resolve issues and professionally handle the members’ daily needs.
• Provide a variety of transactional services to members.

Job Responsibilities:

• Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient, and accurate service in the processing of transactions.
• Provide in-person and by-telephone general and specific service-related information concerning credit union services or policies, including types of available accounts, interest and dividend rates, payroll deduction options and other related services and fees associated with transactions.
• Respond to email or other electronic requests submitted by members, again providing professional, prompt, efficient, and accurate service, and information.
• Respond to members’ requests, problems, and complaints, and | or direct them to the appropriate person for specific information and assistance.
• Performs routine member transactions including deposits, withdrawals, cash advances, loan payments, CD transactions, transfers, check cashing, and Visa payments.
• Promote credit union products and services based on members’ needs.
• Process member mail | night drop transactions.
• Research accounts for deposit, withdrawal, and loan payment discrepancies.
• Assist members in balancing their accounts.
• Assist members with automatic transfers and scheduling of payments.
• Represents the Credit Union in a courteous and professional manner.
• Provide members with the forms necessary to transact business with the credit union.
• Verifies transactions and monitors deposit amounts and examines documents for endorsement and negotiability.
• Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions. Detects and resolves discrepancies promptly.
• Represents and explains credit union services and products to members and assists in meeting their financial needs.
• Assumes responsibility of cross-selling of all credit union products & services to help meet the financial needs of our members.
• Performs specifically assigned side jobs and assist other staff with duties as required.
• Answers questions and solves problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.
• Keeps supervisor informed of area activities and of any significant problems or concerns.
• Ensures that the work area is clean, secure, and well maintained.
• Follow safety and security rules and regulations.
• Maintain a professional and courteous attitude with all people including fellow team members, members, management, board members and outside vendors.
• Maintain knowledge of all State and Federal regulations that are applicable to the transactions performed in the cashier/teller area.
• Protect and respect credit union equipment and supplies.
• Adhere to and uphold all written policies and procedures of the credit union, including BSA/CIP and OFAC monitoring and reporting, security operation and personnel policies.
• Completely fill out CTR’s and SARS when needed.
• Ensure that all credit union members and team members related business is kept in the strictest confidence.
• Treat all credit union members and team members with a positive and cooperative attitude.
• Assist with cleaning of the branch daily.

The preferred requirements are as follows:
• Will provide training and education to the ideal candidate who is a great cultural fit, even though no experience in the financial industry is necessary
• A strong knowledge of the internet and Microsoft Office
• Ability to communicate and cross service CU products
• Possess strong written and verbal communication skills
• Team player who is self-motivated, organized, detail oriented/multi-tasker
• Kind, caring and passionate in helping others
• Actively participating and contributing within your local community
• High-School Diploma, GED or Equivalent Certification

The work schedule for this Temporary MSR position is full-time from May – August/September 2026 and offers a generous base salary and benefits.

Please send your cover letter and resume to: Human Resources at humanresources@downeastcu.com.  You may also stop by any branch of Downeast Credit Union for an application, or
download an application here.

Equal Opportunity Employer

Downeast Credit Union is a member-owned financial cooperative created in 1941 to provide additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose being to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

We are searching for two Member Service Representatives for our Belfast and Topsham Branches. The chosen candidates will become an advocate for our membership and will assist our team in accomplishing all objectives associated with the “People helping People” philosophy.

Position Purpose

To serve as a liaison between the members and the credit union; Provide account information by phone or in person, as well as information on the full range of credit union products and services; To resolve issues and professionally handle the members’ daily needs; To provide a variety of transactional services to members.

Job Responsibilities:

• Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient, and accurate service in the processing of transactions.
• Provide in-person and by-telephone general and specific service-related information concerning credit union services or policies, including types of available accounts, interest and dividend rates, payroll deduction options and other related services and fees associated with transactions.
• Respond to email or other electronic requests submitted by members, again providing professional, prompt, efficient, and accurate service, and information.
• Respond to members’ requests, problems, and complaints, and | or direct them to the appropriate person for specific information and assistance.
• Perform routine member transactions including deposits, withdrawals, cash advances, loan payments, CD transactions, transfers, check cashing, and Visa payments.
• Promote credit union products and services based on members’ needs.
• Process member mail | night drop transactions.
• Research accounts for deposit, withdrawal, and loan payment discrepancies.
• Assist members in balancing their accounts.
• Assist members with automatic transfers and payment scheduling.
• Represent the Credit Union in a courteous and professional manner.
• Provide members with the forms necessary to transact business with the credit union.
• Verify transactions, monitor deposit amounts, and examine documents for endorsement and negotiability.
• Balance daily transactions and verify cash totals. Investigates and resolves out-of-balance conditions. Detect and resolve discrepancies promptly.
• Represent and explains credit union services and products to members and assists in meeting their financial needs.
• Travel to other branches when needed.
• Assume responsibility for cross-selling of all credit union products & services to help meet the financial needs of our members.
• Perform specifically assigned side jobs and assist other staff with duties as required.
• Answer questions and solve problems for members by listening to concerns, collecting data, securing answers, and reporting results to the inquiring party.
• Keep supervisor informed of area activities and any significant problems or concerns.
• Ensure that the work area is clean, secure, and well-maintained.
• Follow safety and security rules and regulations.
• Participate in continuing education as approved/recommended by the supervisor.
• Maintain a professional and courteous attitude with all people, including fellow team members, members, management, board members, and outside vendors.
• Maintain knowledge of all State and Federal regulations that apply to the transactions performed in the cashier/teller area.
• Protect and respect credit union equipment and supplies.
• Adhere to and uphold all written policies and procedures of the credit union, including BSA/CIP and OFAC monitoring and reporting, security operation, and personnel policies.
• Ensure that all credit union members’ and team members’ related business is kept in the strictest confidence.
• Treat all credit union members and team members with a positive and cooperative attitude.
• Meet personal | team qualitative and quantitative targets.
• Assist with cleaning of the branch daily.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Please send your cover letter and resume to:  Human Resources at humanresources@downeastcu.com.   You may also stop by any branch of Downeast Credit Union for an application, or
download an application here.

Equal Opportunity Employer

Downeast Credit Union is a member-owned financial cooperative created in 1941 to provide additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose being to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

We are searching for two Part time Member Service Representatives for our Belfast and Brewer Branch locations. The chosen candidates will become an advocate for our membership and will assist our team in accomplishing all objectives associated with the “People helping People” philosophy.

Position Purpose

To serve as a liaison between the members and the credit union; Provide account information by phone or in person, as well as information on the full range of credit union products and services; To resolve issues and professionally handle the members’ daily needs; To provide a variety of transactional services to members.

Job Responsibilities:

• Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient, and accurate service in the processing of transactions.
• Provide in-person and by-telephone general and specific service-related information concerning credit union services or policies, including types of available accounts, interest and dividend rates, payroll deduction options and other related services and fees associated with transactions.
• Respond to email or other electronic requests submitted by members, again providing professional, prompt, efficient, and accurate service, and information.
• Respond to members’ requests, problems, and complaints, and | or direct them to the appropriate person for specific information and assistance.
• Perform routine member transactions including deposits, withdrawals, cash advances, loan payments, CD transactions, transfers, check cashing, and Visa payments.
• Promote credit union products and services based on members’ needs.
• Process member mail | night drop transactions.
• Research accounts for deposit, withdrawal, and loan payment discrepancies.
• Assist members in balancing their accounts.
• Assist members with automatic transfers and payment scheduling.
• Represent the Credit Union in a courteous and professional manner.
• Provide members with the forms necessary to transact business with the credit union.
• Verify transactions, monitor deposit amounts, and examine documents for endorsement and negotiability.
• Balance daily transactions and verify cash totals. Investigates and resolves out-of-balance conditions. Detect and resolve discrepancies promptly.
• Represent and explains credit union services and products to members and assists in meeting their financial needs.
• Travel to other branches when needed.
• Assume responsibility for cross-selling of all credit union products & services to help meet the financial needs of our members.
• Perform specifically assigned side jobs and assist other staff with duties as required.
• Answer questions and solve problems for members by listening to concerns, collecting data, securing answers, and reporting results to the inquiring party.
• Keep supervisor informed of area activities and any significant problems or concerns.
• Ensure that the work area is clean, secure, and well-maintained.
• Follow safety and security rules and regulations.
• Participate in continuing education as approved/recommended by the supervisor.
• Maintain a professional and courteous attitude with all people, including fellow team members, members, management, board members, and outside vendors.
• Maintain knowledge of all State and Federal regulations that apply to the transactions performed in the cashier/teller area.
• Protect and respect credit union equipment and supplies.
• Adhere to and uphold all written policies and procedures of the credit union, including BSA/CIP and OFAC monitoring and reporting, security operation, and personnel policies.
• Ensure that all credit union members’ and team members’ related business is kept in the strictest confidence.
• Treat all credit union members and team members with a positive and cooperative attitude.
• Meet personal | team qualitative and quantitative targets.
• Assist with cleaning of the branch daily.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Please send your cover letter and resume to:  Human Resources at humanresources@downeastcu.com. You may also stop by any branch of Downeast Credit Union for an application, or
download an application here.

Equal Opportunity Employer

The Marketing Assistant supports the execution of marketing strategies, campaigns, and community initiatives across the Downeast family of companies. This role is ideal for a recent graduate or early-career professional who brings creativity, strong digital skills, and a willingness to learn.

The Marketing Assistant plays a key role in social media, content creation, video production, and design—while also providing essential administrative and project support to ensure campaigns run smoothly and effectively.

Duties and Responsibilities

Content Creation & Digital Marketing

• Develop and schedule engaging content for social media platforms, including graphics, short-form video, and captions aligned with brand voice and goals
• Assist in planning and maintaining monthly content and events calendars
• Assist with website content updates, including product pages, blog/news content, and career listings, ensuring accuracy, timeliness, and alignment with brand standards
• Capture and edit photo and video content for campaigns, events, and storytelling
• Monitor social media performance and recommend improvements based on insights and trends
• Stay current on digital trends, tools, and platform updates to enhance reach and engagement

Campaign & Project Support

• Assist in planning, designing, coordinating, and executing marketing campaigns and promotions
• Support the creation and review of marketing materials including advertisements, emails, newsletters, direct mail, press releases, and collateral
• Collaborate with team members and external partners to ensure timely and accurate delivery of campaigns
• Help maintain brand consistency across all channels and materials

Community & Event Support

• Assist in planning and executing community sponsorships, events, and volunteer initiatives
• Capture content at events for use in social media and marketing efforts
• Support logistics, coordination, and follow-up for marketing events and initiatives
• Assist in coordinating Downeast volunteer programs and employee participation incentives
• Help coordinate fundraising and donation efforts in support of the Ending Hunger in Maine Campaign

Administrative & Operational Support

• Provide administrative support to the marketing department, including document preparation, file management, and project coordination
• Maintain organized digital and physical marketing files
• Manage inventory of marketing materials and coordinate reorders as needed
• Assist with branch marketing audits to ensure campaign accuracy and consistency

Research & Continuous Improvement

• Research marketing trends, audience insights, and competitive activity
• Identify opportunities to enhance products, services, and member engagement through marketing
• Support reporting efforts by gathering and organizing campaign performance data

Qualifications

• Associate’s or Bachelor’s degree in Marketing, Communications, Business, Graphic Design, or related field (recent graduates encouraged to apply)
• Strong interest in social media, digital marketing, and content creation
• Experience with design and content tools
• Basic video editing skills
• Proficiency in Microsoft Office and general computer applications
• Strong written and verbal communication skills
• Highly organized with strong attention to detail
• Ability to manage multiple projects and meet deadlines in a team environment
• Positive attitude, creativity, and willingness to learn

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location

In person or Remote

Equal Opportunity Employer

Please send your cover letter and resume to:  Human Resources, Downeast CU, 23 Third Avenue, Baileyville, ME 04694 or email humanresources@downeastcu.com.

Equal Opportunity Employer