Downeast Credit Union is a member-owned financial cooperative created in 1941 to provide additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose being to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

We are searching for a Member Service Representative for our Belfast Branch location. The chosen candidate will become an advocate for our membership and will assist our team in accomplishing all objectives associated with the “People helping People” philosophy.

Position Purpose

To serve as a liaison between the members and the credit union; Provide account information by phone or in person, as well as information on the full range of credit union products and services; To resolve issues and professionally handle the members’ daily needs; To provide a variety of transactional services to members.

Job Responsibilities:

• Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient, and accurate service in the processing of transactions.
• Provide in-person and by-telephone general and specific service-related information concerning credit union services or policies, including types of available accounts, interest and dividend rates, payroll deduction options and other related services and fees associated with transactions.
• Respond to email or other electronic requests submitted by members, again providing professional, prompt, efficient, and accurate service, and information.
• Respond to members’ requests, problems, and complaints, and | or direct them to the appropriate person for specific information and assistance.
• Perform routine member transactions including deposits, withdrawals, cash advances, loan payments, CD transactions, transfers, check cashing, and Visa payments.
• Promote credit union products and services based on members’ needs.
• Process member mail | night drop transactions.
• Research accounts for deposit, withdrawal, and loan payment discrepancies.
• Assist members in balancing their accounts.
• Assist members with automatic transfers and payment scheduling.
• Represent the Credit Union in a courteous and professional manner.
• Provide members with the forms necessary to transact business with the credit union.
• Verify transactions, monitor deposit amounts, and examine documents for endorsement and negotiability.
• Balance daily transactions and verify cash totals. Investigates and resolves out-of-balance conditions. Detect and resolve discrepancies promptly.
• Represent and explains credit union services and products to members and assists in meeting their financial needs.
• Travel to other branches when needed.
• Assume responsibility for cross-selling of all credit union products & services to help meet the financial needs of our members.
• Perform specifically assigned side jobs and assist other staff with duties as required.
• Answer questions and solve problems for members by listening to concerns, collecting data, securing answers, and reporting results to the inquiring party.
• Keep supervisor informed of area activities and any significant problems or concerns.
• Ensure that the work area is clean, secure, and well-maintained.
• Follow safety and security rules and regulations.
• Participate in continuing education as approved/recommended by the supervisor.
• Maintain a professional and courteous attitude with all people, including fellow team members, members, management, board members, and outside vendors.
• Maintain knowledge of all State and Federal regulations that apply to the transactions performed in the cashier/teller area.
• Protect and respect credit union equipment and supplies.
• Adhere to and uphold all written policies and procedures of the credit union, including BSA/CIP and OFAC monitoring and reporting, security operation, and personnel policies.
• Ensure that all credit union members’ and team members’ related business is kept in the strictest confidence.
• Treat all credit union members and team members with a positive and cooperative attitude.
• Meet personal | team qualitative and quantitative targets.
• Assist with cleaning of the branch daily.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Please send your cover letter and resume to:  Human Resources at humanresources@downeastcu.com.   You may also stop by any branch of Downeast Credit Union for an application, or
download an application here.

Equal Opportunity Employer

Position Overview:

The account manager works closely with our insurance clients to provide them with the service they deserve. This team member is a problem solver who thrives on building relationships while providing personalized insurance solutions for our clients.

Duties and Responsibilities:

• Take inbound calls from potential clients to gather initial information for quoting of new business.
• Quote new business, close deals and follow up accordingly.
• Process requested changes to policies with carriers.
• Perform account reviews with existing clients and recommend improvements to their current policies.
• Remarket renewals as necessary.
• Handle billing issues and process claims as they arise.
• Follow up on requests from insurance carriers.
• Perform clerical functions including: answering agency phone calls, processing ID Cards, Binders, Evidence of Property, Certificate of Insurance, Cancellations, assisting in processing client payments, and other duties as assigned.
• Document all necessary information in the agency management system and processes activities in an efficient and timely manner.
• Continually develop strong knowledge of insurance coverages and carrier appetites.
• Maintain a positive and professional relationship with clients, fellow team members, and insurance company representatives.

Opportunities for Professional & Personal Development:

• Employer paid Designation Programs
• Employer paid CE courses
• Employer paid insurance licensing courses
• Volunteering in local communities

Requirements:

• 3-5 Years’ experience in the insurance industry
• Knowledge of Applied Epic is preferred
• A strong knowledge of Microsoft Office
• Ability to communicate and cross sell insurance products
• Demonstrate strong written and verbal communication skills
• Team player who is self-motivated, organized, detail oriented
• Kind, caring and passionate in helping others
• Actively participating and contributing within your local community
• High-School Diploma, GED or Equivalent Certification
• Maine State Property & Casualty Insurance License

Why Choose Downeast Insurance:

We are a local insurance agency with strong ties to our communities and we believe in the People Helping People philosophy.

We are a wholly owned CUSO (Credit Union Service Organization) of Downeast Credit Union. DECU is a member-owned financial cooperative created in 1941 for the purpose of providing additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose to continually improve the financial well-being of all members.

If you are a person who is interested in growing professionally, working for one of the Best Places to Work in Maine, and love helping people, then you may be an ideal candidate to belong to our caring and compassionate organization. We are looking for a licensed insurance agent to join our team. The chosen candidate will become an advocate for our clients and will assist our team in accomplishing all objectives associated with the “People helping People” philosophy. This position will be housed in one of our credit union branches.

This full-time position offers a generous base salary, benefits available upon date of hire are an 80% employer-paid medical plan, 100% employer-paid dental and life insurance plans, a 401k retirement program where the employer provides a 5% match, an average of twelve-paid holidays, up-to five weeks paid vacation per year, and educational opportunities.

Please send your application, cover letter and resume to:  Stacy Johansen, Downeast Credit Union & Insurance, PO Box 115 Richmond, ME 04357 or email humanresources@downeastcu.com. Applications can be accessed on our website, www.downeastcu.com/careers.

You may also stop by any branch of Downeast Credit Union for an application.

Equal Opportunity Employer

Job description:

Downeast Credit Union is a member-owned financial cooperative created in 1941 to provide additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose being to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

The chosen candidate will become an advocate for our membership and will assist our team in accomplishing all objectives associated with the “People helping People” philosophy.

Position Purpose

The floating member service representative (teller) will work at various branch locations as needed to provide coverage and support for staffing shortages. The branches that will be covered are located in Belfast, ME, Brewer, ME, and Unity, ME. The primary goal of this position is to ensure member satisfaction by addressing inquiries, resolving issues, processing transactions, and promoting services. The position acts as a point of contact, handling a variety of tasks related to membership and account management.

Key Responsibilities:

• Branch Coverage: Filling in at different branch locations to cover staff shortages or absences.
• Adaptability: Adjusting to different branch environments, workflows, and member needs.
• Handling Inquiries and Requests: Answering questions, providing information, and assisting members with account-related tasks, such as opening or closing accounts, processing transactions, and resolving issues.
• Problem Resolution: Addressing member complaints, resolving disputes, and escalating complex issues to appropriate personnel.
• Transaction Processing: Handling deposits, withdrawals, check cashing (examine documents for endorsement and negotiability), loan payments, and other financial transactions.
• Knowledge growth: staying up to date on credit union policies, procedures, and product offerings.
• Promoting Services: Educating members about available products and services by identifying opportunities that meet their needs and referring them to the appropriate department(s).
• Record Keeping: Maintaining accurate member records and ensuring compliance with organizational policies and procedures.
• Communication: Communicating effectively with members, both verbally and in writing, through various channels like phone, email, or in-person interactions. Maintain a professional and courteous attitude with all people including fellow team members, members, management, board members and outside vendors.
• Cash Handling: Accurately balancing cash drawer, processing payments, and handling financial transactions.

Essential Skills:

• Customer Service: Strong interpersonal and communication skills are crucial for interacting with members and building positive relationships.
• Problem-Solving: The ability to analyze situations, identify solutions, and resolve issues effectively is essential.
• Communication: Excellent verbal and written communication skills are needed to interact with members and document interactions.
• Technical Skills: Proficiency in using computer systems, software, and other relevant technologies is often required.
• Product Knowledge: Understanding the organization’s products, services, and policies is necessary to provide accurate information and recommendations.
• Attention to Detail: Maintaining accurate records and processing transactions with precision is vital.

Equal Opportunity Employer

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: On the road

Please send your cover letter and resume to: Human Resources at humanresources@downeastcu.com. You may also stop by any branch of Downeast Credit Union for an application, or
download an application here.

Downeast Credit Union is a member-owned financial cooperative created in 1941 to provide additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose being to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

The chosen candidate will become an advocate for our membership and will assist our team in accomplishing all objectives associated with the “People helping People” philosophy.

Position Purpose

The floating member service representative (teller) will work at various branch locations as needed to provide coverage and support for staffing shortages. The branches that will be covered are located in Baileyville, Calais and Machias, ME. The primary goal of this position is to ensure member satisfaction by addressing inquiries, resolving issues, processing transactions, and promoting services. The position acts as a point of contact, handling a variety of tasks related to membership and account management.

Key Responsibilities:

• Branch Coverage: Filling in at different branch locations to cover staff shortages or absences.
• Adaptability: Adjusting to different branch environments, workflows, and member needs.
• Handling Inquiries and Requests: Answering questions, providing information, and assisting members with account-related tasks, such as opening or closing accounts, processing transactions, and resolving issues.
• Problem Resolution: Addressing member complaints, resolving disputes, and escalating complex issues to appropriate personnel.
• Transaction Processing: Handling deposits, withdrawals, check cashing (examine documents for endorsement and negotiability), loan payments, and other financial transactions.
• Knowledge growth: staying up to date on credit union policies, procedures, and product offerings.
• Promoting Services: Educating members about available products and services by identifying opportunities that meet their needs and referring them to the appropriate department(s).
• Record Keeping: Maintaining accurate member records and ensuring compliance with organizational policies and procedures.
• Communication: Communicating effectively with members, both verbally and in writing, through various channels like phone, email, or in-person interactions. Maintain a professional and courteous attitude with all people including fellow team members, members, management, board members and outside vendors.
• Cash Handling: Accurately balancing cash drawer, processing payments, and handling financial transactions.

Essential Skills:

• Customer Service: Strong interpersonal and communication skills are crucial for interacting with members and building positive relationships.
• Problem-Solving: The ability to analyze situations, identify solutions, and resolve issues effectively is essential.
• Communication: Excellent verbal and written communication skills are needed to interact with members and document interactions.
• Technical Skills: Proficiency in using computer systems, software, and other relevant technologies is often required.
• Product Knowledge: Understanding the organization’s products, services, and policies is necessary to provide accurate information and recommendations.
• Attention to Detail: Maintaining accurate records and processing transactions with precision is vital.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: On the road

Please send your cover letter and resume to: Human Resources at humanresources@downeastcu.com. You may also stop by any branch of Downeast Credit Union for an application, or
download an application here. 

Equal Opportunity Employer

Job Type: Full-time

Downeast Credit Union is a member-owned financial cooperative created in 1941 to provide additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose being to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

We are searching for a Member Care Agent. The chosen candidate will become an advocate for our membership and will assist our team in accomplishing all objectives associated with the “People helping People” philosophy.

Position Purpose:

Provide information and member service concerning the credit union and its products and services to credit union members, ensuring the highest quality of member service.

Job Responsibilities:

• Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient, and accurate service in the processing of transactions.
• Identify members’ needs, clarify information, research every issue, and provide solutions and | or alternatives.
• Listen and understand the members needs and seize opportunities to cross-sell products | services.
• Continuously check member service voice mail, email, secure and electronic channels and reply to these requests in a timely manner.
• Responds to member online registration requests.
• Open | close accounts, verify accounts, process stop payments on share draft accounts, order cards, and answer questions regarding share accounts, share drafts, VISA cards, IRAs, certificates, etc.
• Assist members with basic questions regarding their loans.
• Assist members with digital services.
• Collect the information for incoming and outgoing wire requests.
• Mail, email, or send the loan application or online links to members or prospective members.
• Responsible for researching member inquires to ensure proper follow up and satisfaction.
• May be required to fill in for member service representatives, when needed.
• Ensure that all Credit Union member and team member related business is kept in the strictest confidence.
• Treat all Credit Union members and team members with a positive and cooperative attitude.
• Meet personal | team qualitative and quantitative targets.

The Member Care Agent must reside within the State of Maine

Please send your cover letter and resume to: Human Resources at humanresources@downeastcu.com. You may also stop by any branch of Downeast Credit Union for an application, or
download an application here. 

Equal Opportunity Employer

Job Type: Full-time