Member Service Representative – Floating

Downeast Credit Union is a member-owned financial cooperative created in 1941 to provide additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose being to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

The chosen candidate will become an advocate for our membership and will assist our team in accomplishing all objectives associated with the “People helping People” philosophy.

Position Purpose

The floating member service representative (teller) will work at various branch locations as needed to provide coverage and support for staffing shortages. The branches that will be covered are located in Baileyville, Calais and Machias, ME. The primary goal of this position is to ensure member satisfaction by addressing inquiries, resolving issues, processing transactions, and promoting services. The position acts as a point of contact, handling a variety of tasks related to membership and account management.

Key Responsibilities:

• Branch Coverage: Filling in at different branch locations to cover staff shortages or absences.
• Adaptability: Adjusting to different branch environments, workflows, and member needs.
• Handling Inquiries and Requests: Answering questions, providing information, and assisting members with account-related tasks, such as opening or closing accounts, processing transactions, and resolving issues.
• Problem Resolution: Addressing member complaints, resolving disputes, and escalating complex issues to appropriate personnel.
• Transaction Processing: Handling deposits, withdrawals, check cashing (examine documents for endorsement and negotiability), loan payments, and other financial transactions.
• Knowledge growth: staying up to date on credit union policies, procedures, and product offerings.
• Promoting Services: Educating members about available products and services by identifying opportunities that meet their needs and referring them to the appropriate department(s).
• Record Keeping: Maintaining accurate member records and ensuring compliance with organizational policies and procedures.
• Communication: Communicating effectively with members, both verbally and in writing, through various channels like phone, email, or in-person interactions. Maintain a professional and courteous attitude with all people including fellow team members, members, management, board members and outside vendors.
• Cash Handling: Accurately balancing cash drawer, processing payments, and handling financial transactions.

Essential Skills:

• Customer Service: Strong interpersonal and communication skills are crucial for interacting with members and building positive relationships.
• Problem-Solving: The ability to analyze situations, identify solutions, and resolve issues effectively is essential.
• Communication: Excellent verbal and written communication skills are needed to interact with members and document interactions.
• Technical Skills: Proficiency in using computer systems, software, and other relevant technologies is often required.
• Product Knowledge: Understanding the organization’s products, services, and policies is necessary to provide accurate information and recommendations.
• Attention to Detail: Maintaining accurate records and processing transactions with precision is vital.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: On the road

Please send your cover letter and resume to: Human Resources at humanresources@downeastcu.com. You may also stop by any branch of Downeast Credit Union for an application, or
download an application here. 

Equal Opportunity Employer

Job Type: Full-time