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Loan Service Advisor

Posted on August 24, 2020 |

Downeast Credit Union is a member-owned financial cooperative created in 1941 for the purpose of providing additional value and financial options to its membership.  We partner with our members and tailor our products and services to meet their specific individual needs.  Our credit union is much different than a bank, with our sole purpose to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

Commitment to our members is not the only thing growing at Downeast Credit Union, as we are making a commitment to all of our Team Members as well.  The credit union offers internal growth opportunities, medical benefits and personal time policy, and just recently, an individual development program was put in place, with on-line educational classes that allow Team Members to become certified in different areas.

If you are a person who is interested in growing with us, then you might be an ideal candidate to belong to our caring and compassionate organization.

We’re searching for a Loan Service Advisor for our Baileyville Branch location.  The chosen candidate will become an advocate for our membership and will assist our team in accomplishing all objectives associated with the “People helping People” philosophy.

The Loan Service Advisor is responsible for processing consumer loans in a manner that builds and maintains successful member relationships by funding and servicing loans to member’s complete satisfaction, while simultaneously ensuring that supporting documentation and records are accurately prepared according to DECU’s policies and procedures. Meets or exceeds all funding goals with minimum errors and processes pending loans in a timely, consistent manner. Must have excellent communication skills and be able to effectively prioritize, multi-task, and be detail oriented and act as a support to the loan sales team.

Essential Functions:

  • Fund a minimum of (ex $1.25 million) in loan volume each month
  • Actively seek opportunities to increase loan volume.
  • Consistently meets or exceeds goals.
  • Provides an excellent member service experience by relating well to the member, proactively offering products and services that benefit the member, thinking and exercising sound judgement, and acting responsibility in the member’s and credit unions best interests.
  • Maintain a .25% maximum error rate on total loans funded each month while consistently meeting deadlines, funding goals and efficiency requirements
  • Demonstrates comprehensive knowledge of consumer lending products, services and processes.
  • Perform quality control checks on each loan prior to processing to ensure accuracy, compliance with the credit unions policies and underwriting guidelines
  • Displays a commitment to excellent member service and strong interpersonal skills by building and maintaining positive relationships with various vendors, internal partners, and team members. Communicates effectively in writing and verbally.
  • Follows up with key individuals immediately (within 24 hours) to resolve problems and/or respond to inquiries. May seek assistance for more complex issues.
  • Continually find opportunities for ongoing professional growth and learning.
  • Proactively find ways to support the lending department’s goals and work collaboratively with co-workers.
  • Effectively manage time and resources.
  • Ensures underwriting criteria is within the approving underwriters limits
  • Assist loan sales team by obtaining payoff’s, necessary documentation and communicate with borrowers to schedule and coordinate closings, information needed at before or at closing; insurance information, repayment method, etc.
  • Execute, assemble, and verifies accuracy of all loan files, ensuring compliance and that the loan documents contain proper signatures, dates and other relevant data; review data after system upload for accuracy
  • Responsible for perfecting and filing liens on all Title and UCC collateral and reporting it to the Loan Operations Manager
  • Other duties as assigned, also to include cross training within other departments

This full-time position offers a generous base salary; medical, dental, and life insurance programs, as well as a 401k retirement program; a Professional Development program; an average of twelve-paid holidays, and up-to five weeks paid vacation per year.

Please send your cover letter and resume to:

Donna Cochran, VP – HR, Downeast CU, 23 Third Avenue, Baileyville, ME 04694 or email dcochran@downeastcu.com.  You may also stop by any branch of Downeast Credit Union for an application, or download a copy here: Job Application

Equal Opportunity Employer.