Complaint Resolution Process

If you have a dispute with Down East Credit Union regarding your deposit or share account, you may contact us at (207) 427-3333 or toll-free at (800) 427-1223 and attempt to resolve the problem directly. If we fail to resolve the problem, communicate the problem and the resolution you are seeking to:

Maine Bureau of Financial Institutions
Consumer Outreach Program
36 State House Station
Augusta, ME 04333-0036

To file a complaint electronically, you may contact the Maine Bureau of Financial Institutions at the website address shown below.

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NOTICE

You should know that links from our Web site to external Web sites are not under the control of Down East Credit Union. We can make no representation concerning the content, quality, safety or suitability of these sites or their contents, nor are we liable for the content or availability of external Web sites. These links are listed only as a convenience to our members.

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If You Have Questions

If you have any questions regarding our policies, please contact us at:
1-800-427-1223 or write to:
Down East Credit Union
P.O. Box 130
Baileyville, Maine 04694

Down East Credit Union ~ 1-800-427-1223 ~ www.DownEastCU.com

Down East Credit Union is a Maine Credit Union Serving Washington, Waldo, Hancock, Penobscot, Lincoln,
Kennebec, Sagadahoc, and Knox Counties, and the towns of Brunswick and Harpswell in Cumberland County.
Branch offices are located in Baileyville, Machias, Belfast, Unity, Bangor, Calais, Richmond, and Topsham.